Systems Analyst

What  the opportunity?

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.

Intercom is seeking an experienced, curious and motivated People Systems Analyst to join our growing Enterprise Systems team. As a People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization  evolving HR needs.

The People Systems Analyst will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems.

HRIS Management:

• Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards.
• Manage user access and permissions to ensure data security and privacy compliance.
• Demonstrates understanding with system architectures, process flows, and integrations involving various applications.
• Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.

User Support:

• Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.
• Provide end-user support, troubleshooting, and issue resolution for Workday-related queries.

Reporting:

• Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.

Compliance and Data Security:

• Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).
• Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.
• Stay updated on Workday updates and industry best practices to enhance system security and compliance.

Training and Support:

• Provide training and support to HR staff and end-users on HRIS functionalities and best practices.
• Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.

System Upgrades and Implementations:

• Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly.
• Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.

• Proven experience (typically 3+ years) as a Workday Administrator or in a similar role.
• Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.
• Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc).
• Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.
• Workday Certification(s) is highly desirable

As a People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team.

We are a well-treated bunch, with awesome benefits! If there  something important to you that  not on this list, talk to us!

Benefits & Perks

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $138,000 - $172,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture  avoid spending time on divisive…