HR Generalist - HR

Overview

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you. Collaboration. Autonomy. Opportunity. These words describe what it’s like working at Edward Jones and being aligned toward serving the client. If these words resonate with you, we should talk.

Job Overview

Position

Schedule:

Full-Time

This job posting is anticipated to remain open for 30 days, from 15-Jan-2026. The posting may close early due to the volume of applicants.

Do you have HR Generalist experience and strong customer service skills? Do you enjoy working in a dynamic, fast-paced, service-focused environment? If you answered yes to these questions, the HR Generalist role may be the right fit for you.

This role provides HR service to all Edward Jones associates in both the U.S. and Canada, and family members, as well as applicants, candidates, and third-party vendors. As a HR Generalist - HR Help, you will answer general HR questions and inquiries, in addition to complex questions or scenarios requiring HR explanation, guidance and/or consultation in gray areas where little or no guidance is available.

You will also be responsible for training new associates to the HR HELP Team.

Here are a few of the key responsibilities you will be a part of:

• Respond to phone and written HR questions to ensure professional and efficient service delivery using our case management platform Service Now.
• Serve as first level HR support for associates regarding benefits, compensation, performance, conduct management, hiring procedures, HR policy interpretation, promotion, separation, and transfer processes.
• Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside HR HELP’s scope.
• Maintain core service call and written case volume, measures, and quality tied to accuracy, completeness, and experience.
• Utilize de-escalation techniques and offer support when responding to associates who are distressed by work-related matters, personal crisis, or other concerns.

Benefits

Edward Jones’ compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan and tax-advantaged accounts: health savings account and flexible spending account.

Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm’s Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Hiring Minimum: $55,000

Hiring Maximum: $90,600

What Experience You’ll Need

• Bachelor’s degree in a human resources-related field or equivalent HR experience
• 3+ years of experience in a human resources-related field, including:
• Strong organizational, sound judgment, and problem-solving skills
• Ability to de-escalate callers or contacts using customer service techniques and clear explanation
• Ability to work in a dynamic, fast-paced, service-focused environment

• A PHR or SPHR
• Experience as an HR Generalist, in addition to a background in customer service
• Candidates living within commutable distance to Tempe, AZ and St. Louis, MO home offices; expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, commuting candidates are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or…