Manager Client

Client Experience – Sr. Manager (People Operations/HR Tech)

Location:

Remote (see list of approved locations)

Type:
Full-Time

Compensation: $72,800 - $113,750

The position can be in any of our office markets/states (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC)

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HR is the remote-first, professional services “work agency” created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.

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HR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities. We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working.

The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.

To learn more about our Culture Code, Cares Campaign, and our WeBelong work in Diversity, Equity, and Inclusion visit our website:

• Autonomy & Flexibility: We call it, WfWiMS “Work from Where it Makes Sense,” a philosophy we have had in play since our inception in 2009, and we have no plans to change. This flexibility comes with a responsibility to self-manage and be an exceptional performer. We work remotely and have offices in our hub markets if you want to come in or go onsite with a client and from time to time, we do that too.
• Compensation: Competitive, fair, and transparent base salary plus incentives for account growth, retention, and client referrals.
• Comprehensive Benefits: We provide a wide range of benefits, including medical, dental, 401k, STD/LTD, life, and telehealth mental health counseling.
• Flexible PTO/Paid Holidays: We encourage you to use your time, with a minimum requirement, and provide 23 paid holidays.
• A Culture of Impact and Humanity: We care about the impact we make and the humanity we extend to each other, our clients, and our broader community. Learn more about the culture here:

• Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences.
• Use human-centric design thinking approach to build client deliverables and provide exceptional client employee experiences.
• Work on project deliverables in living
  
  HR’s practice areas:
  Org Design and Workforce Planning, People Operations and Core HR, HR Tech Selection and Implementation, Total Rewards and Compensation, Strategy (M&A, Business Strategy, People Strategy), Performance Management / Learning and Development, DEIB.
• Support client engagements with a focus on delivery excellence, strategic alignment, and profitability.
• Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g., NPS, client retention, referrals, account growth).
• Partner with the Principal to build and maintain strong client relationships, delivering strategic insights that influence clients’ KPIs (e.g., eNPS, turnover, time to fill) and identifying client growth opportunities.
• Serve as a trusted advisor from initial engagement to ongoing client evolution, demonstrating living
  
  HR’s value as a long-term partner.
• Apply project management skills to ensure accurate reporting, effective communication, and successful project outcomes.
• Track billable work and maintain project management software and CRM data.
• Align HR strategies with clients’ broader business objectives through a combination of strategic thinking and hands‑on operational expertise.
• Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with living
  
  HR’s standards for productivity, utilization, and client impact.
• Partner with project teams to deliver strategic insights through QBRs and executive…