Learning & Development Partner

Overview

As an L&D Partner in our consumer telecare business, you will play a pivotal role in driving our learning and development initiatives across large, dynamic departments from our alarm receiving centre, customer care and dispatch teams. Our people are eager for impactful L&D interventions and support, whether it's navigating system changes or enhancing customer experience through well‑documented processes and resources. In this role, you will:

• Serve as a key liaison to stakeholders, understanding their needs and delivering tailored training solutions that drive performance and engagement.
• Resource and plan training effectively, ensuring that all programs are well‑organised and executed seamlessly.
• Create and deliver engaging training across various platforms, including eLearning and face‑to‑face sessions.
• Motivate and lead our team of trainers, fostering a culture of continuous learning and development.

Your ability to inspire and energise others will be crucial as you work to equip our colleagues with the skills and knowledge they need to excel.

Are you a dynamic Learning & Development professional with a passion for empowering others? Do you thrive in a fast‑paced, consumer‑focused environment? If so, we want you to join our team as an L&D Partner in our innovative telecare business! In this exciting role, you will lead a team of trainers to deliver top‑notch training programs to both new and existing colleagues.

Your extensive L&D experience and proven line management skills will be crucial as you create and deliver engaging training across various platforms, including eLearning and face‑to‑face sessions. You will be responsible for resourcing and planning training effectively, ensuring that all training initiatives are well‑organised and executed seamlessly. This includes identifying training needs, developing comprehensive training plans, and allocating resources efficiently to meet the demands of our growing team.

We are looking for someone who is not only experienced but also motivational and inspiring. Your enthusiasm and energy will be key in driving our training initiatives and ensuring our team is equipped with the skills and knowledge they need to excel.

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

• 172.5 hours annual leave rising to 187.5 hours with length of service plus bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Hours:

37.5 hours per week
Shift pattern: flexible to business needs (Mainly Monday to Friday 08:00 - 18:00)
Salary: £30,000- 32,000 pa dependent on experience

Location:

Norwich-Hybrid. This role is a UK‑based role, and any hybrid/remote work must also be within the UK.

Start Date:

Jan/Feb 2026
Internet speed requirement: 25mpbs upload and 15mpbs download