Sr. Business Partner

At Shippo, our vision is bold and clear:
we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team
, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

• Lead initiatives that strengthen individual and team performance across the organization.
• Build manager capability through scalable leadership development initiatives, including AI-enabled tools to prepare managers for performance, feedback, and growth conversations.
• Equip managers to recognize early signs of underperformance and take timely, effective action.
• Prepare and coach leaders to lead candid, compassionate performance and growth conversations with clear expectations and outcomes.

• Own employee relations matters, including performance improvement plans, terminations, investigations, and compliance across the U.S. and international locations.
• Provide expert guidance to leaders on navigating performance issues, corrective action, and sensitive employee matters.
• Develop and deliver manager training on performance management, documentation, and compliance best practices.
• Partner closely with People Operations to ensure fair, consistent, and compliant outcomes.

• Develop practical, AI-enabled toolkits to support growth conversations, development planning, and career progression at scale.
• Partner with leaders to create development plans that retain and grow talent while aligning with business needs.
• Support targeted leadership development programs as needed.

• Design and evolve job leveling frameworks that create clarity around role scope, expectations, and performance standards.
• Partner with leaders to define and refine role and level guidelines for critical roles, using an iterative, Ship-to-Learn approach.
• Ensure role and level guidelines are consistently applied to hiring, performance reviews, promotions, and compensation decisions.

• Partner with People Analytics to design and leverage dashboards and reporting that inform talent decisions.
• Use data and AI-powered insights to identify trends, surface risks and opportunities, and influence decisions related to performance, promotions, engagement, and retention.

• 5+ years of experience in People Partner, HR Business Partner, or related roles.
• Proven experience partnering with senior leaders in fast-paced, scaling organizations.
• Strong working knowledge of U.S. employment law; experience supporting international teams preferred.
• Experience designing scalable programs, frameworks, and toolkits for managers.
• Strong systems thinker with the ability to connect individual decisions to org-level outcomes.
• Comfortable operating in ambiguity and iterating toward clarity.
• Demonstrated ability to coach leaders through complex and high-stakes people decisions.
• Trusted advisor who can influence without authority and challenge leaders constructively.
• Excellent coaching and facilitation skills, especially in high-stakes conversations.

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter slow down
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated…