Sr. HRIS Analyst

About the Team

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services.

We enable meaningful careers for all and build our Associate Workplace Experience!

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Senior HRIS Analyst supports our journey from SAP HCM on-premises to cloud-based SAP Success Factors. This role brings strong functional expertise in SAP HCM and SAP Success Factors and is responsible for day-to-day HRIS support, configuration, reporting, and system maintenance activities.

The Sr HRIS Analyst partners closely with HR functional teams, HR Shared Services, and IT to support core HR processes, ensure data integrity, and assist with system enhancements and deployments across the employee lifecycle. This role focuses on execution, stability, and continuous improvement while developing deeper subject‑matter expertise in Success Factors modules, including Success Factors SPM.

• Support the deployment and ongoing operation of HR processes such as employee master data administration, benefits, organizational management, talent management, talent acquisition, rewards & recognition, and organizational development.
• Configure, maintain, and troubleshoot SAP Success Factors modules and related HR systems, including support for Success Factors SPM.
• Assist with system administration activities across the employee lifecycle (hire to retire).

• Support approved HRIS initiatives and system enhancements by executing assigned deliverables.
• Partner with senior team members to support progress on projects and roadmap initiatives.
• Assist with translating business requirements into functional and technical requirements across modules.
• Review, test, and help demonstrate new SAP Success Factors features and configurations to meet business needs.

• Design and generate ad‑hoc and recurring reports and queries.
• Review reporting requests, analyze data, and recommend solutions or alternatives to improve efficiency.
• Assist in maintaining data accuracy through audits, monitoring, and centralized data corrections.
• Support interface monitoring and partner with IT to help identify and resolve data issues.

• Create and execute functional and UAT test scripts for assigned enhancements.
• Document test results, support issue resolution, and assist with release readiness activities.
• Support cyclical and year‑end HR system activities.

• Provide production support to HR users and respond to system inquiries.
• Develop and maintain system documentation and training materials.
• Assist with training HR partners on system functionality and new features.

• Support HR system security role maintenance and assist with periodic security audits.
• Partner with HR, HR Shared Services, IT, and vendors to ensure data integrity and system stability.
• Follow established incident and escalation processes to minimize system downtime.

• Stay informed on SAP Success Factors updates, releases, and best practices.
• Provide recommendations for incremental improvements to system functionality and user experience.
• Maintain knowledge of functional processes, company policies, and HRIS procedures.
• Perform other duties as assigned.

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