People Services Specialist

Why Join Us

At Arcus FM we put people at the heart of everything we do. Our People Team is integral to building an inclusive, supportive, and high‑performing culture – and we're growing! We're now on the lookout for a People Services Specialist to join our dynamic team in Upminster, paying up to £35,000 per annum.

You will be expected to work from the Upminster office for 5 working days of the week during your initial training and probationary period. After this initial period is successfully completed, you will have the flexibility to work from home for 1 to 2 days per week, with the remaining days (3 to 4 days) still required in the office.

If you’re passionate about HR, love getting the details right, and thrive in a fast‑paced, people‑focused environment, this is your opportunity to make a real impact.

As a People Services Specialist, you’ll be the first point of contact for day‑to‑day HR queries from employees and managers, delivering a customer‑first service across all areas of the employee lifecycle. From onboarding to leavers, from payroll support to policy compliance – you’ll help keep everything running smoothly and compliantly. This is a hands‑on and varied role, ideal for someone who’s already working in HR administration and wants to take the next step in their career.

You’ll also play a mentoring role for our People Services Coordinator and support key projects and process improvements across the team.

• Manage end‑to‑end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
• Be the first point of contact for employee HR queries – offering excellent service via email, phone, or in person
• Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
• Support payroll by ensuring accurate data processing and responding to payroll‑related queries
• Coordinate and administer family‑friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
• Schedule and support disciplinary, grievance and investigation meetings, including minute‑taking and documentation
• Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
• Act as a subject matter expert on Right to Work checks and DBS administration
• Champion process improvement, support HR system usage, and deliver training where needed

• CIPD Level 3 qualified (minimum)
• Previous experience in a busy HR or People Team
• Excellent attention to detail and organisational skills
• Strong interpersonal and written communication skills
• Comfortable handling sensitive, confidential information
• Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
• Proactive, adaptable, and ready to support change
• Knowledge of UK employment law and payroll processes is a big plus

We’re an award‑winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You’ll also benefit from a comprehensive rewards package including:

• 25 days annual leave, plus bank holidays
• Annual bonus (up to 4%) – subject to performance
• Matched pension contributions (5–6%)
• Health Cash Plan & Life assurance
• Discounts, vouchers, and financial aid programmes
• Access to our industry‑leading training academy

If you have the experience and drive to succeed in this role, we’d love to hear from you. Click Apply to submit your application today.