Supervisor, Risk Delivery Centre

Supervisor, Risk Delivery Centre – KPMG Canada Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world. This remote position gives you the flexibility to work from a KPMG office if desired. Since its inception in the fall of 2018, the Risk Delivery Centre has helped improve the delivery of risk requests through standardized processes, stringent adherence to our Practice Protection policies, and specialization of DC resources.

• Oversee quality of work being produced by Risk Delivery Centre staff and provide guidance as necessary.
• Adhere to the service level agreements/requirements with the business.
• Ensure effective implementation and monitoring of Risk Delivery Centre policies and processes.
• Make effective use of technology in the delivery of services.
• Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.).
• Act as Tier 2 support for the Delivery Centre to address service delivery issues arising from partners and engagement teams.
• Ensure collaboration across the team.
• Support a proactive approach to the work.
• Implement and identify recommendations for the optimization and efficient operations of the Delivery Centre.
• Actively identify and define opportunities for standardization and process improvements.
• Motivate Delivery Centre team to capitalize on strengths and improve development areas.
• Celebrate positive feedback with the team.
• Provide ongoing performance feedback.
• Facilitate the performance development cycle.
• Identify training and development needs of the team.
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG policies, processes and technologies.

• 2-5 years of experience in a large professional services firm or similar environment.
• Working knowledge of risk policies and compliance, such as Know Your Client (KYC), CEAC, and Sentinel.
• Ability to adapt quickly to a changing environment and be motivated by the challenges involved with change management.
• Previous experience working in a high-volume service delivery center, including familiarity with Service Now.
• Demonstrated interpersonal and collaboration skills and the ability to successfully manage key relationships with team members and senior level leadership in a virtual work environment.
• Demonstrated high attention to detail and ability to produce high-quality deliverables.
• Strong organizational and time management skills, including the ability to effectively manage multiple priorities and quickly adapt to a dynamic environment.
• Experience with the acquisitions process will be considered an asset.
• Excellent written and verbal communication skills.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English‑speaking colleagues or stakeholders while  successful candidate may be required to create, interpret and/or apply policies, practices, laws and regulations during the regular course of their employment.

Ontario Region: $55,000 to $82,000 – base salary range, eligible for bonus awards.

BC Region: $55,000 to $82,000 – base salary range, eligible for bonus awards.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We offer adjustments and accommodations throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1‑888‑466‑4778.

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications but no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.