Talent Acquisition Team Lead

Talent Acquisition Team Lead

Join to apply for the Talent Acquisition Team Lead role at The Salvation Army in Canada.

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose

Summary:

Reporting to the Director, Talent Acquisition, the Talent Acquisition Lead is responsible for overseeing the day‑to‑day delivery of high‑quality, efficient, and consistent recruitment services across Social Mission, Corps, NRO and other hiring streams within The Salvation Army. This role focuses on quality and operational excellence, team performance, workflow management, and ensuring timely and compliant hiring practices for high‑volume, frontline, and community‑based roles across the Territory.
Leading a team of talent acquisition professionals the Talent Acquisition Lead ensures the team meets service standards, manages workload effectively, and delivers proactive, solution‑focused support to hiring leaders and mission partners. This position plays a critical role in monitoring quality, refining processes, resolving escalations, and ensuring reliable, consistent recruitment outcomes aligned with organizational values and workforce needs.
This is a home office/remote position with territorial headquarters based in Toronto, Ontario.

• Lead and support a team of talent acquisition professionals delivering recruitment services across Social Mission, Corps, and other operational units.
• Oversee daily recruitment operations, including workflow management, requisition assignment, and workload balancing based on volume, urgency, and team capacity.
• Establish and uphold clear service standards, operational expectations, performance indicators, and accountability frameworks.
• Provide ongoing coaching, performance management, and professional development to strengthen team capability, consistency, and engagement.
• Ensure quality, compliance, and consistency across recruitment processes in alignment with organizational policy, accessibility standards, and legislative requirements.
• Monitor recruitment activity in Workday and Service Now, including pipelines, candidate movement, timelines, and issue resolution.
• Conduct audits and identify operational risks, inefficiencies, and recurring hiring challenges; implement corrective actions and continuous improvements.
• Act as the primary escalation point for complex recruitment issues, service challenges, and process bottlenecks.
• Ensure clear, timely communication with hiring leaders, human resources, and mission partners throughout the hiring lifecycle.
• Build strong partnerships with HR teams and leaders, sharing recruitment trends, workload insights, and operational improvements with TA leadership.

• Completion of a College diploma or University degree in Human Resources, Business Administration, or a related field preferred
• HR designations (RPR, CHRP/CHRL) are assets
• Equivalent combinations of education and experience may be considered
• Minimum 5 years of high‑volume recruitment experience, preferably with exposure to social services, non‑profit, community programs, and/or unionized environments
• Minimum 2 years leading a recruitment team or operational function
• Strong understanding of frontline hiring needs, workload balancing, and service delivery models
• Experience using ATS systems (Workday preferred), Service Now and sourcing platforms
• Strong leadership,…