People & Culture Advisor; ER Advisor

Position: People & Culture Advisor (ER Advisor)
People & Culture Advisor (ER Advisor)

Location:

Stevenage - Essex House

Salary: £32,000 – £35,000 FTE (pro-rata for 30 hours: actual £24,000 - £26,250)

Part - time 30 hours, 16 months Fixed Term Contract - 4 days - Hybrid (3 days in office / 1 day working from home)

Who we are

At eurochange, we’re all about people — and that includes you.

We’re a dedicated, proactive bunch who care deeply about doing the right thing. We’re passionate about our purpose: to make foreign exchange better, simpler and more convenient, while always being the trusted inspirational experts our customers and colleagues rely on.

Step into our world and you’ll find friendliness, passion and inclusivity at the heart of everything we do. eurochange is a place where you can be your authentic self, where fairness matters, and where people are treated with respect — especially when things are challenging.

Our vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey.

Our values

We Strive. We Trust. We’re Aspirational. We’re Responsible. We’re Sincere.

The role

We’re looking for a People & Culture Advisor with a strong Employee Relations focus to join our People Services team on a part-time (30 hours per week) basis.

This role is at the heart of how we support our colleagues and managers through complex, sensitive and sometimes difficult people moments. You’ll be a trusted advisor, combining sound employment law knowledge with empathy, clarity and consistency — ensuring fair outcomes for everyone involved.

What you’ll be doing

Your day-to-day will be centred on Employee Relations, including:

Acting as a first point of contact for ER matters, including performance, conduct, disciplinary, grievance and appeal cases

Managing ER cases end-to-end, ensuring they are handled fairly, consistently and in a timely way

Coaching and supporting managers to build confidence in handling people issues appropriately and lawfully

Providing clear, practical advice grounded in UK employment law, policy and best practice

Supporting organisational change activity, including restructures, TUPE and redundancy consultation when required

Maintaining accurate ER case records, documentation and HR systems

Supporting the preparation of tribunal documentation and liaising with legal advisors when needed

Identifying ER trends and using data to inform improvements in people practices and manager capability

What success looks like

Employee relations cases are managed professionally, consistently and with care

Managers feel supported and more capable in handling ER matters

Colleagues feel listened to, treated fairly and respected throughout processes

Risks are effectively managed through compliant, well-documented practices

ER insights contribute to continuous improvement across the People & Culture function

About you

You’re an experienced ER-focused HR professional who is confident handling complex and sensitive situations. You’re calm, resilient and people-centred, with the judgement to balance empathy with fairness and compliance.

You’ll bring:

Proven experience in an Employee Relations, HR Advisor or HRBP role

Strong working knowledge of UK employment law and ER best practice

Experience managing a varied ER caseload in a fast-paced environment

The ability to coach and influence managers with confidence and credibility

Excellent attention to detail and a discreet, professional approach

CIPD Level 5 (or equivalent experience) preferred

Our Perks are out of this world!

Colleague Rate on Travel Money!

28 days holiday (inclusive of Bank Holidays)

High Street Discounts

Free mortgage advice (provided by a 3rd party)

24/7 Virtual GP service for you and your family.

Cycle to Work Scheme

Employee Health, Wellbeing and Financial support through the Retail Trust

Life Assurance

Wagestream – access your already earned wages when you need it

Additional holiday entitlement after 1 year!

And much much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey!

Our Purpose

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

Our Values

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere