Partner Relations & Experience Specialist

Partner Relations & Experience Specialist

Lebanon, Ohio

Now Offering Daily Pay

Otterbein Senior Life has an opening for a Partner Relations & Experience Specialist.

At Otterbein, you’re more than an employee, you’re a Partner in Caring
. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

The partner experience at Otterbein Senior Life is critical in our strategy to make our organization THE place to work. The Partner Relations & Experience Specialist is a key member of the People & Culture (P&C) team responsible for supporting the Director of Partner Relations & Experience in key areas of the partner and candidate experience, including but not limited to recognition, internal communication, events/activities, and partner surveys.

• Assist with the administration and implementation of current and future programs, including proactive reporting, ordering of awards, and relevant communications
• Continually enhance, encourage, and suggest new ideas for recognition opportunities that align with the Otterbein Experience Behaviors

• Support with administration of the company’s internal communication application, including new user troubleshooting, user/group maintenance, file and resource management, and ad hoc reporting
• Create calendars and schedules of meaningful content and messages that are communicated to employees for significant events and holidays
• Act as the key point of contact for questions and escalates to appropriate parties when necessary
• Respond to any messages or requests timely

• Administer partner surveys, including new hire surveys, annual surveys, pulse surveys, and exit surveys
• Edit current surveys and create new surveys to capture necessary data and feedback
• Run regular reports of completed surveys and collaborate with P&C leadership to create insightful and actionable dashboards and reports for leadership

• Assist and/or lead Home Office partner engagement events, including but not limited to the Annual Christmas Party
• Propose new engagement initiatives based on feedback or trends to support the culture of the organization in alignment with the Otterbein Experience Behaviors

• Lead the onboarding experience for new hires at the Home Office, including administration and coordination of pre-hire drug tests, background checks, orientation and other requirements.
• Act as primary contact for questions regarding pre-employment and onboarding for new hires across the organization
• Continuously improve the onboarding experience based on feedback from new hires, hiring managers, and P&C representatives
• Research and implement, if justified, the automating and/or outsourcing of the pre-hire experience
• Facilitate and coordinate orientation for assigned locations as needed

• Assist with the coordination, scheduling, and facilitation of P&C training programs
• Partner with P&C Leadership to develop and implement new training programs in order to meet the needs of their roles and accomplish organizational goals and objectives

• Regularly visit locations within assigned region to develop and foster a people-centered culture
• Partner with managers to ensure disciplinary actions are accurate and compliant
• Assist with facilitation of partner round tables
• Act as point of contact for P&C related questions

• Partner with on-site leaders to ensure regular safety committees are occurring and collaborating on appropriate action plans
• Support on-site partners with appropriate documentation of injuries and OSHA logs as required
• Collaborate with Partner Services team on proper administration of Worker’s Compensation documentation

• Support the maintenance, administration, and training of the company’s Applicant Tracking System in addition…