AskHR Advisor

Location: Birmingham (Remote role)

Salary: £14.29 per hour

Hours: Full-time, 37.5 hours per week

Working Pattern: Monday - Friday

Our Employee Services team plays a vital role in supporting the business, line managers and employees with all aspects of HR. Within Employee Services, the AskHR team acts as the HR face of the business, delivering a consistently high-quality customer experience while ensuring all policy, compliance and legislative requirements are met.

As an AskHR Advisor
, you will be part of a collaborative team providing first-class customer service and acting as the first point of contact for all HR-related queries. You will support employees and managers via Live Chat, telephone and email, using a ticketing system to manage and resolve enquiries efficiently.

• Manage Live Chat, phone and email HR enquiries, ensuring timely resolution within agreed SLAs
• Provide accurate first-line HR policy advice to employees and managers, including topics such as performance management, grievance, wellbeing, sickness absence and disciplinary procedures
• Accurately record and manage HR data in line with GDPR and Data Protection requirements
• Coach users to increase self-service and promote the use of available HR tools
• Work collaboratively with wider HR and Employee Services teams to resolve queries effectively
• Contribute to projects and continuous improvement initiatives across HR systems, processes and procedures

You will have a professional, supportive and customer-focused approach, with the ability to communicate confidently with people at all levels.

• Strong IT skills with fast and accurate typing
• Excellent verbal and written communication skills, primarily through digital channels
• Analytical and diagnostic thinking, with the ability to ask probing questions and apply sound judgement
• Strong organisation skills and the ability to manage multiple tasks across different channels
• High attention to detail with a 'right first time' mindset
• Resilience, accountability and a proactive, can-do attitude
• Experience of, or willingness to adapt to, a virtual working environment

• A recognised HR qualification or equivalent experience within an HR shared service or HR administration environment
• Experience using HR systems or HRIS databases with high levels of accuracy
• Strong influencing and persuasion skills
• A collaborative team player who enjoys sharing ideas and supporting colleagues
• A commitment to confidentiality and data protection at all times

• Competitive hourly rate of £14.29
• Full-time hours with a stable Monday‑Friday schedule
• Fully remote working (role aligned to Birmingham)
• Pension scheme and flexible benefits package
• Opportunity to earn a bonus
• Supportive, collaborative team environment

If you’re passionate about delivering excellent customer service and looking to develop your HR career in a fast‑paced, people‑focused role, we’d love to hear from you.