Senior HR Generalist

About European Wax Center:

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides professionally trained and certified waxing experts in a modern environment for a comfortable and luxurious experience focused on EWC’s vision of Revealing Beautiful Skin®.

Confident in the experience, we offer first‑time guests a free wax on some of our most popular services. EWC prides itself on its unique "Waxing for All" business model, and its network of more than 1,000 centers across the U.S.

UPMA Group is a long‑time franchise partner of European Wax Center. Our belief in this industry leading self‑care brand is evident on every level of our business vision, values and mission. We believe that every single guest who walks through the door of our centers deserves to feel amazing, look beautiful, be confident and of course - Walk In and Strut Out.

We also believe that each associate who works at our company should be able to thrive, to build wealth and to grow within our UPMA caring community. We want our associates to feel fulfilled and valued and look to this as a satisfying career - not just a job. We're growing, glowing and thriving - all we're missing is you!

UPMA Group is seeking a strategic and process‑driven HR professional to join our home office as a Corporate HR Generalist. This is a cornerstone role designed for a candidate with a strong growth mindset who will own and modernize our internal HR infrastructure.

You will be responsible for our corporate HR functions — including payroll, benefits, compensation, compliance, and technology—while working as a key strategic partner to our field‑based Regional HR Manager (RHRM). Together, you will form the leadership core of our HR department, with this role focusing on building scalable systems and the RHRM focusing on field‑level execution and employee support.

A critical, career‑defining project for this role will be to co‑lead the evaluation and implementation of a new, fully‑integrated HCM platform (e.g., Paycom, UKG). As the company grows, this role has a clear path to becoming our Corporate HR Manager.

The Corporate HR Generalist will have ultimate ownership of all internal HR functions, working in close collaboration with the RHRM to ensure seamless alignment between corporate policy and field operations.

• Own the end‑to‑end payroll process, ensuring accuracy and compliance while overseeing data entry by support staff.

• Manage the complete compensation cycle, including processing quarterly performance‑based pay rate adjustments and administering all special pay like bonuses, stipends, and allowances.

• Lead the annual benefits open enrollment process and manage all related administration, including carrier invoice reconciliation and compliance.

• Maintain the integrity of our organizational structure within the HCM platform, including updating reporting hierarchies ('Reports-To'), management organization charts, and all employee directories to ensure data accuracy.

• Serve as the primary owner of the company's Employee Handbook and all related HR policies. You will be responsible for regular updates, ensuring legal compliance, and managing all policy‑related documentation.

• Serve as our subject matter expert on HR compliance, ensuring all processes (hiring, termination, benefits) adhere to legal requirements (EEOC, FLSA, FMLA, ADA) and conducting regular audits.

• Co‑lead the upcoming migration from ADP to a new HCM platform. This will involve working closely with the RHRM to ensure the new system meets the needs of both corporate and field employees.

• Collaborate with the RHRM on complex employee relations issues, providing compliance guidance and documentation support while they handle field‑level investigations.

• Manage the corporate response to all TWC unemployment claims and FMLA/leave of…