Regional HR Case Manager

We are seeking a pro‑active and organised HR professional to join our team as an HR Case Manager for our branches in Newcastle, Edinburgh, Glasgow, and Elgin.

Pay: £35,000 – £42,000 per annum, depending on experience, plus car allowance

Hours: 40 hours per week

Location: Hybrid remote field and home working

Interview process: Interviews will take place early February. This will include a panel interview and a competency‑based case study assessment.

We’re looking for someone who thrives on challenges, brings resilience to tough situations, and has the confidence to coach, guide and influence managers through change. If you’re motivated by the chance to leave a mark and improve the way an organisation works with its people, this is the role for you.

As a Regional HR Case Manager, you will be the trusted advisor for all employee relations matters across your operational region, working closely with managers and colleagues to resolve a wide range of employee relations matters. You will manage a diverse caseload that includes disciplinary, grievance, absence and performance management cases, ensuring they are handled fairly, consistently and in line with both employment law and company policy.

Your responsibilities will include supporting investigations, advising Hearing Chairs and ensuring cases are appropriately escalated. You will also manage Occupational Health referrals and oversee accurate HR system records.

In addition, you will contribute to reviewing and improving HR policies and processes, ensuring they remain robust, compliant and fit for purpose. You will help to build the confidence and capability of managers to handle challenging people issues, while also ensuring risks are managed and outcomes are balanced. You’ll identify training needs and provide practical, hands‑on guidance to resolve disputes and mitigate risks.

From time to time, you will also be involved in wider HR projects, including TUPE, reorganisations and change initiatives, supporting both operational teams and HR colleagues across the business.

This role calls for a confident and knowledgeable HR professional with proven experience in managing employee relations cases, including grievance, disciplinary, absence and performance management. You will have a strong grasp of employment law and the ability to interpret legislation into practical advice that balances compliance with commercial outcomes.

To succeed, you need excellent communication skills, the ability to quickly build trust and the confidence to influence and challenge managers when needed. You should also bring a proactive and solutions‑focused approach, with the ability to manage a varied caseload while maintaining high standards of accuracy and consistency.

You will be comfortable working both independently and as part of a wider HR team, contributing to shared goals and supporting colleagues across different regions when required. A willingness to travel within your assigned region is essential.

• You must be able to pass criminal record, personal credit and s
• You must have verifiable 5‑year employment/unemployment/educational history

• 33 days holiday per year (including bank holidays)
• Life Assurance
• Employee Assistance Programme (EAP)
• A safe and supportive culture
• MyRewards over 3000 discounts for everyday life
• Pension scheme
• Cycle to Work scheme
• Progression opportunities
• Salary Sacrifice Car Scheme

If you are an HR professional with strong employee relations expertise, a collaborative mindset, and the drive to deliver positive outcomes for both colleagues and the business,
apply today with your CV including a full job history.

• Mid‑Senior level

• Full‑time

• Human Resources
• Human Resources Services