Manager - Talent Partnership

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. The platform enables online appointment bookings, POS, CRM, employee management, inventory management, marketing programs and more. Zenoti helps clients streamline systems, reduce costs, and improve customer retention and spending. The platform is built for reliability and scale to serve businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries, including brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, Core Power Yoga and TONI&GUY.

Our accomplishments include a unicorn valuation, recognition as Next Tech Titan by Geek Wire, an $80 million investment from TPG, and ranking among the fastest-growing North American companies in Deloitte’s 2020 Technology Fast 500. Zenoti is Great Place to Work Certified for , reaffirming our commitment to empowering people to feel good and find their greatness. Learn more at

About Us:

Zenoti is a fast-growing vertical SaaS company driven by innovation, customer obsession, and a people-first mindset. We operate in the beauty, wellness, and fitness industries with a global footprint and a strong culture of collaboration and impact, building solutions that power growth for clients and careers for teams.

Our Talent team is at the heart of this mission. We’re partners in unlocking performance, well-being, and long-term success.

We’re looking for a dynamic and experienced HR Generalist at the Manager level to support our teams in the US, Canada, and Costa Rica
. This role, based in Bellevue (A Work-from-Office opportunity
), will shape employee experiences, support people leaders, and enable our culture of performance, inclusion, and well-being.

You’ll be the go-to People partner for employees and managers in these regions — proactive, solutions-focused, and deeply human in your approach.

Business Partnership & Employee Experience

• Serve as a trusted HR partner to leaders and employees across the US, Canada, and Costa Rica
• Drive employee engagement, development, and retention through proactive interventions
• Coach managers on org health, team dynamics, performance, and talent development
• Partner with global HR COEs (Talent Acquisition, Talent Operations, Total Rewards, Talent Development) to align on local needs

HR Operations & Compliance

• Ensure compliance with employment laws and practices across supported geographies. Guide Talent Operations on local requirements.
• Manage employee lifecycle processes (onboarding, internal moves, exits) with care and consistency
• Lead or support local policy development and implementation
• Manage employee relations cases with fairness, discretion, and empathy

Programs & Projects

• Support or lead people programs such as performance management, recognition, DEI, well-being, and culture-building initiatives
• Partner with Finance and Talent Operations on workforce planning, reporting, and compensation reviews
• Analyse engagement and retention data to identify themes and actions

Who You Are

• A strong HR generalist with a mix of strategic thinking and hands-on execution
• Comfortable operating in a fast-paced, high-growth environment
• Known for your ability to build trust, navigate ambiguity, and get things done
• Emotionally intelligent, culturally aware, and driven by impact

Qualifications

• 8–12 years of progressive HR experience, preferably in tech or SaaS environments
• Solid knowledge of US employment law; experience supporting Canada and/or Costa Rica is a plus
• Demonstrated success in employee relations, performance management, and manager coaching
• Excellent communication and relationship-building skills
• Bachelor’s degree in Human Resources or related field; HR certifications (e.g., SHRM-CP/SCP) are a plus

What We Offer

• A purpose-driven culture that values openness, growth, and belonging
• Attractive compensation and equity
• Comprehensive benefits package including health, wellness, and generous time-off
• A chance to shape how we build a great place to work across the Americas

Ready to Apply?

If you’re passionate…