Front Office Supervisor

Pay Range $20-$21 per hour

ALOFT AUSTIN AT THE DOMAIN

Aloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re: fuel by Aloft café, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space.

The hotel is near the MoPac Expressway, on Domain Drive just south of Palm Way — with free parking for employees in a nearby garage.

Lodge Works is actively hiring for a Front Office Supervisor.

Lodge Works is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At Lodge Works, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.).

Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

The Front Office Supervisor oversees front office operations. This person provides guest service, guidance and leadership to ensure that consistent customer service is provided. The Front Desk Supervisor works with appropriate individuals and departments as necessary to resolve guest calls, requests and concerns. This person assists management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; and they'll serve as a leader and role model.

To put it simply:
This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel meet and exceed financial goals.

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Communicate effectively, both orally and in writing, to provide clear direction to staff.
• Assign and instruct team members accordingly; observe performance and encourage improvement and growth.
• Maintain regular attendance in compliance with Lodge Works' standards as required by scheduling, which varies according to hotel needs.
• Comply with Lodge Works' standards and regulations to encourage safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
• Maintain accuracy with all accounting, cash handling and billing procedures.
• Handle cash, make change and balance an assigned house bank.
• Be familiar with and follow tax-exempt policies and procedures.
• Ensure that all calls are answered in a courteous, professional and efficient manner.
• Work harmoniously and professionally with co-workers and supervisors.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates. Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Ensure that the front desk team is trained in and follows financial control procedures for cash, vouchers, inventories,…