Housekeeping Manager

Description

Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• One year of experience supervising at least 5 associates
• Three years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
• High school diploma or equivalent

• Must be able to perform major life activities:
  Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

• Supervising and managing staff techniques.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.
• Entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

• Follow and manage using LBA procedures and policies.
• Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
• Basic computer skills/experience: pull reports break out house, check house inventory.
• Management skills: interview, train, coach, motivate, counsel, discipline and termination process.
• Payroll: ability to input payroll, store timecards, and maintain weekly reports.
• Follow and manage using LBA procedures and policies.

• Be able to multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Assist guest with issues, being professional and maintaining hospitable caring attitude.
• Establish and maintain effective working relationships with associates and department heads.
• Must be able to learn/use computer systems necessary to perform daily tasks to include:
  Quore, Hotel Effectiveness, etc.
• Must be able to exercise discretion to maintain guest privacy.
• Ability to understand and follow oral and written instructions.

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.
• Periodic overnight travel required may be required.

• Executive Housekeeper
• Assistant General Manager

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.