Assistant Hotel Manager

Assistant Hotel Manager (Shipboard)

American Cruise Lines, the largest U.S. flagged cruise line, is looking to add Assistant Hotel Managers to our shipboard team for the 2026 season. Our fleet has no more than 200 passenger vessels, creating unique small‑ship experiences. New vessels are being added to the fleet, offering a great opportunity to join our shipboard management team.

Optimism, Commitment, Patriotism, and Merit are our core values. These values shape our culture and guide us as we work together to share America’s story on the finest American ships.

• Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager.
• Assist Hotel Manager as directed.
• Assist Restaurant Manager during all meal services.
• Perform duties of Hotel General Manager when the Hotel General Manager is off‑ship.
• Prepare with the Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
• Present and be available during all meal services, either front or back of house, including secondary dining outlet.
• Support the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained.
• Assist & verify stateroom inspections.
• Assist and verify with Housekeeping Manager for the Turnaround Day process.
• Oversee bartender steward to ensure secondary bar operations run smoothly.
• Display leadership and maintain professional presence.
• Be visible and available to all guests and crew.
• Hold officers and crew accountable to American Cruise Lines’ standards.
• Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
• Assess the performance of the management team and provide immediate corrective feedback.
• Anticipate the needs of guests and crew.
• Respond quickly to guest requests and ensure follow‑through of service delivery.
• Identify problems, resolve immediately, and request home office support as needed.
• Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
• Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
• Assist ship officers in achieving weekly sales goals.
• Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
• Maintain sanitation and cleanliness standards of crew rooms.
• Monitor shipboard business transactions, accounting, timecards, and home office reporting.
• Complete daily ship inspection/walk‑through with HGM & HKM to ensure ship cleanliness and generate special projects.
• Track all hotel maintenance items and ensure completion.
• Create consistent and positive crew experiences to improve employee retention.
• Perform bartending duties as needed with other management personnel.
• Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards.

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Minimum 3 years of management experience at a full‑service hotel, resort, or cruise ship.
• Business degree may be considered with management and hospitality experience.
• Military experience may be considered with management and hospitality experience.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Proficiency in Microsoft Office Suite applications.
• Available to travel and work a flexible schedule, including 14‑ to 15‑hour days for six to eight weeks at a time.
• US Coast Guard regulated pre‑employment drug test.
• Transportation Worker Identification Credential (TWIC).

• Ability to motivate, train, and assess individual and team performance.
• Superior time management.
• Ability to manage and solve problems.
• Sense of urgency in all passenger, crew, and home office requests.
• Positive attitude and receptive to continuous performance feedback.
• Consistent, accountable, confident, assertive, and committed.

• 7 days per week while onboard the ship.
• 6 to 8 weeks working and living onboard the ship.
• 1 to 2 weeks shore leave vacation.
• Accommodations and meals are provided onboard.

• Benefits package including medical, dental, and matching 401k.
• Complimentary travel accommodations.
• No living expenses aboard the ship (room and board are included).
• Training programs to support you.
• Continuous growth in the company.
• Covered expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
• Job sites across the nation*.