Consultant, Critical Response & Support

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Handle all Sales & Marketing inquiries from hotels in form of phone calls and emails. Follow the established work process and provide hotels with respective solutions to their issues. Assist hotel colleagues to utilize and embed tools / programs to drive business performance.

Act as the first point of contact for the sales support desk. Respond to inquiries from hotel sales and marketing teams. This includes but not limited to, rate loading, room types, Holidex, IHG RFP, commissions, corporate accounts, marketing and promotions, systems and tools.

Provide hotels the solutions to the issues within the standard time frame, and the problems and issues are resolved to the satisfaction of our hotel colleagues. Actively follow through to ensure hotels receive the solution within the agreed time frame.

Capture information related to any hotel inquires, track response time and time required to resolve the issues to ensure hotels are supported in a timely manner.

Report common and repeat issues reported from hotels, and feedback to functional team for enhancement made to tools, programs and work process.

Well versed with hotel Sales & Marketing operations

Savvy IHG Sales & Marketing systems, processes and terminology, include but not limited to sales, revenue management and distribution channel concept

Display good understanding of the IHG reservation system

Demonstrate strong ability to take initiative, meet deadlines and commitments in handling multiple tasks

Listens, interprets and conveys information in a clear and accurate manner

Be able to anticipate the wider impact of key issues/initiatives, and also hotels’ response to the solution provided.

Adapt various communication style to various audiences, including hotels, GC functional teams and l support teams to ensure effective assistance to hotels.

5 or more years of S&M experience at corporate or at hotels

Atlanta, GA;
Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $60,000.00 to $70,000.00
. This role is also eligible for bonus pay (as applicable).We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts…