Assistant General Manager

Overview

Thank you for your interest in the Home2 Suites by Hilton Rochester/Greece!

Some of the benefits you will find working for Springwood Hospitality:

• Annual Retention Bonus, up to $1,000
• 401K with employer matching contribution
• Multiple team member "thank yous" throughout the year, centered around holidays and special events

The Home2 Suites is a Hilton branded hotel with 119 suite guest rooms. Our guests are able to enjoy our fitness center and complimentary breakfast each morning.

The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long-lasting impression on both business travelers and families that will want to return.

Our work here has meaning. You are here to improve the lives of your fellow team members, guests, owners, and our community. Every day you can improve lives in your own, unique way and we strive to do the same for you, but it all starts with you!

At Springwood Hospitality, we are focused on ensuring proper training not only for professional growth, but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life.

We look for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

TITLE: Assistant General Manager

LOCATION: Property Level

REPORTS TO: General Manager

FLSA Status: Salaried, Exempt

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

Must be able to perform major life activities:
Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times.

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.
• Analyze work for accuracy of self and others.

Abilities:

• Multi task, remain associate and guest service focused.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales

• Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, Springwood reporting systems, Quore, Google Doc's & email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor training program.
• Other duties as assigned, that the associate is capable of performing.

Standing, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work…