Distribution Revenue Manager

This role offers remote working opportunities.

Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge;
  Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
• Remote working opportunities

The Inn Collection Group is a rapidly expanding, award-winning hospitality company with inns across the North of England. We are looking for a talented individual to effectively distribute rates and availability for the Inn Collection estate across multiple distribution channels, collaborating with the wider revenue team and ICG colleagues to drive profitable group revenue initiatives.

We are currently seeking a passionate and dynamic Revenue professional who prides themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Distribution Revenue Manager, you are responsible for delivering the electronic distribution strategy of the estate and maintain/develop revenue opportunities through direct electronic channels, by managing and overseeing the usage of contracted electronic channel providers and the Fair Market Share of sites on those channels.

• Distribution management of the ICG estate
• Optimise systems PMS (Guestline), Channel Manager (Roomlynx), extranets (OTAs), RMS (IDeaSG2) and booking engine
• Optimise all contracted distribution channels for these properties (GDS)
• Analysing booking patterns and market trends creating actions to drive a superior revenue performance delivering an optimal revenue/channel mix
• Upsell ancillary revenue project initiatives
• Revenue manage a small portfolio of ICG sites
• Demand generation tasks promoting rebook activities
• Manage group and corporate rate requests for selected properties
• Assist RMs with onboarding of our new sites with new PMS system installs
• Monitor/review and spot-check systems and connectivity for all sites
• Onboard new partners and suppliers
• Troubleshooting system and rate failures
• Assist properties with rate/room type/product queries
• Identify rate parity issues and bring them to the attention of the suppliers to resolve
• Stay up-to-date with any impacting system changes or scheduled downtimes, and communicate this to the affected departments
• General ad-hoc tasks that support the smooth delivery of rooms, rates and bookings over all interfaces
• Utilise the revenue management systems and tools to ensure that revenue and profit are maximised
• Ensure the hotel is taking part in GDS marketing programs and load these on GDS
• Maintain relevant action plans and sales strategies for each account…