Online Travel Agent - Luxury Game Reserve & Spa - Western Cape

Key Responsibilities

• Manage accommodation and spa reservations via phone, email, and OTA platforms
• Maintain accurate rates, availability, and content across online booking channels
• Coordinate guest itineraries, activities, and special requests
• Provide concierge-style guest support, including transport arrangements and recommendations
• Process bookings, confirmations, and payments with attention to detail
• Maintain accurate reservation, revenue, and guest records
• Liaise with on-site operations teams to ensure smooth arrivals and departures
• Deliver consistent, high-level guest service in line with brand standards

• 5–8 years’ experience within a 4- or 5-star lodge or hotel environment (essential)
• Proven experience working with OTAs and reservations support functions
• Nebula reservation system experience (highly advantageous)
• Fluency in Mandarin, Arabic, or Russian (advantageous)
• Strong understanding of luxury lodge operations and guest expectations
• Excellent computer literacy and confidence using booking systems
• Strong communication, organisational, and customer service skills
• Ability to perform under pressure in a high-volume, fast-paced environment
• Passion for hospitality, tourism, and conservation
• Between 5 - 7 Years