Director Food & Beverage, Operations

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Miami, FL, US

2 days ago Requisition

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

The primary mission of the Director Food & Beverage, Operations (“DFBO”) is to assist the VP of Operations in overseeing all of the global Food & Beverage (“F&B”) Operations at Virgin Hotels Americas. The Director F&B, Operations will be responsible for working with the VP, Operations to administer the entire F&B operation, including restaurants, IRD, bars, pop-ups, banqueting and culinary, in a way that fits the cultural experience of Virgin Hotels while maximizing revenues and controlling costs.

Particular attention will be paid to the service levels, including translating the Virgin Hotels Tone of Voice into a professional service environment, and the Food & Beverage financial performance of each hotel.

At Virgin Hotels, we are focused on the guest experience, whether that is eating in one of our restaurants, ordering room service, or holding a special event at one of our hotels.

The HOT DFBO will be responsible for overseeing these responsibilities through the property-level Directors of Food & Beverage and Executive Chefs. The DFBO will also work closely with the property-level Directors of Food & Beverage and Executive Chefs to ensure quality standards are met and reasonable forecast(s)/ budgets are developed and adhered to, so this individual must have strong financial acumen and skills.

Teamwork and Communication skills are essential - Divas need not apply. The Virgin Hotels culture, starting with the big guy Sir Richard, is a roll up your sleeves kind of place and at the Virgin Hotels Home Office Team, we jump in wherever needed and work for the long-term success of the business.

We are looking for someone who is full of creative ideas and has the ability to motivate a team, as well as possessing strong financial skills and a love of food and beverage. Most of all, we are looking for someone who shares our quirky sense of humor, our entrepreneurial approach and is always ready to join in the fun!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ensure that standards, policies and procedures in Food & Beverage areas are adhered to as per Virgin Hotels POS and Audit standards.
• Ensures that the Food & Beverage activities are aligned with respective Home Office Team Strategy, and that the Hotel Action Plans have been implemented, to achieve optimal quality guest service and profitability.
• Work closely with the VP, Operations with regards to day to day operational needs at both Home Office and the property-level.
• Work closely with Marketing to guarantee effective promotion of all Food and Beverage outlets.
• Communicate frequently with Food & Beverage and leaders, including both Front and Back of House teams to ensure alignment and on-going two-way communication.
• Closely monitor budget performance to ensure profitability of front and back of the house.
• Monitor and evaluate all reporting departments in order to ensure the proper planning for short and long-term strategies; monitors and…