Director Food & Beverage, Operations

Who we are:

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We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, sadness but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

The primary mission of the Director Food & Beverage, Operations (“DFBO”) is to assist the VP of Operations in overseeing all of the global Food & Beverage (“F&B”) Operations at Virgin Hotels Americas. The Director F&B, Operations will be responsible for working with the VP, Operations to administer the entire F&B operation, including restaurants, IRD, bars, pop‑ups, banqueting and culinary, in a way that fits the cultural experience of Virgin Hotels while maximizing revenues and controlling costs.

Particular attention will be paid to the service levels, including translating the Virgin Hotels Tone of Voice into a professional service environment, and the Food & Beverage financial performance of each hotel.

Should you decide to accept it…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ensure that standards, policies and procedures in Food & Beverage areas are adhered to as per Virgin Hotels POS and Audit standards.
• Ensures that the Food & Beverage activities are aligned with respective Home Office Team Strategy, and that the Hotel Action Plans have been implemented, to achieve optimal quality guest service and profitability.
• Work closely with the VP, Operations with regards to day to day operational needs at both Home Office and the property‑level.
• Work closely with Marketing to guarantee effective promotion of all Food and Beverage outlets.
• Communicate frequently with Food & Beverage and leaders, including both Front and Back of House teams to ensure alignment and on‑going two‑way communication.
• Closely monitor budget performance to ensure profitability of front and back of the house.
• Monitor and evaluate all reporting departments in order to ensure the proper planning for short and long‑term strategies; monitors and evaluates performance of all outlets and banqueting, in order to facilitate ongoing improvement of operations and financial return trợ.
• Support the VP Operations and property teams in the development of the annual operating budgets. Monitor and ensure adherence to the budgets at the property‑level through in depth control of monthly P&L results.
• Develop and update Virgin Hotels POS, policies and manuals, and ensure compliance to these through regular audits and property checks.
• Work with the VP, Ops, and the VP, Entertainment & Brand Partnerships, on identifying relevant liquor sponsorship opportunities and other F&B‑related brand partnerships.

• Define and enforce Virgin Hotels’ service standards for restaurants, IRD, bars, and event spaces to deliver exceptional guest experiences.
• Implement across properties structured upselling strategies for food, beverage, and premium experiences to maximize revenue per guest.
• Coordinate and കുറഞ്ഞ training programs for service teams focused on guestវ engagement, product knowledge, and suggestive selling techniques.
• Work closely with on property teams to monitor guest feedback and service audits; lead corrective action plans to maintain top‑tier service scores.
• Collaborate with Marketing to ensure promotions and special offeringsflen ent commended and executed by service teams.
• Align staffing models and scheduling with forecasted demand to optimize…