Duty Manager​/FOH Manager

The Duty Manager / FOH Manager plays a pivotal role in ensuring the smooth daily operations of the lodge, with a strong focus on guest experience, front-of-house service, and team coordination. This role requires a hands-on, professional, and guest-oriented individual who is passionate about hospitality, attentive to detail, and able to manage staff and operations effectively in a small lodge environment.

Key Responsibilities

Guest Experience & Front of House Management

• Warmly welcome guests on arrival and ensure seamless check-in and check-out procedures.
• Maintain a professional presence in guest areas, ensuring all guests feel valued and attended to.
• Handle guest queries, requests, and complaints promptly and professionally.
• Oversee dining service, ensuring high standards of presentation and guest satisfaction.
• Ensure smooth communication between guests, lodge staff, and management.

Daily Operations & Duty Management

• Act as the Manager on Duty when the General Manager are unavailable.
• Oversee daily lodge operations, ensuring all departments (housekeeping, kitchen, guides, spa, maintenance) are coordinated and efficient.
• Ensure daily briefing and debriefing of staff for smooth shift transitions.
• Monitor lodge facilities to ensure cleanliness, functionality, and safety.
• Assist in stock control, ordering, and receiving of supplies (beverages, amenities, consumables).

Staff Supervision & Development

• Supervise FOH staff ensuring service standards are upheld.
• Support staff training and development to maintain a high-performance team.
• Assist with staff scheduling, shift management, and basic HR administration.
• Encourage a positive, professional, and guest-focused culture within the team.

Administration & Reporting

• Assist with reservations, guest billing, and lodge administration as required.
• Maintain accurate records (guest feedback, maintenance issues, incident reports).
• Provide updates and feedback to senior management on operations and staff performance.

Requirements & Qualifications

Essential

• Minimum of 2–3 years’ experience in lodge/hospitality management or FOH supervision.
• Strong interpersonal and communication skills with a warm, guest-focused approach.
• Proven leadership and team management experience.
• Excellent organizational and time-management skills.
• Computer literacy (MS Office, lodge management/reservation systems).
• Ability to work under pressure and handle challenges calmly.
• Flexibility to work long hours, weekends, and public holidays as per lodge needs.

Preferred / Advantageous

• Experience in a safari lodge or remote hospitality environment.
• Basic financial administration (billing, cash-up, stock control).
• Knowledge of food & beverage service standards.
• Driver’s license.

Personal Attributes

• Professional, presentable, and confident.
• Proactive problem-solver with strong attention to detail.
• Friendly, approachable, and committed to exceptional guest service.
• Strong work ethic with a hands-on approach.
• Ability to adapt to a small team and remote working environment.