Member Experience Specialist

Overview

Employer Industry: Healthcare Services

• Salary up to $32.95
• Opportunity for career advancement and growth within the organization
• Flexible work environment with options for office or remote work
• Engage in meaningful work that positively impacts member health management
• Supportive and collaborative work environment fostering teamwork
• Comprehensive training and resources to enhance your skills

• Serve as the primary contact for customers regarding health benefits, claims, and online healthcare tools
• Guide members through clinical model complexities and connect them with appropriate resources
• Educate members on optimizing insurance benefits and the importance of timely care
• Enroll members in digital programs to enhance their healthcare experience
• Perform additional duties as assigned or requested

• Minimum of 3 years of experience in customer service, healthcare administration, or related field
• Experience working with healthcare plans and customer service systems
• Strong communication and interpersonal skills with a focus on empathy and active listening
• Proficiency in Microsoft Office Suite and other relevant software applications
• Ability to maintain confidentiality and adhere to HIPAA regulations

• Associate's degree or relevant experience and/or education as determined by the employer in lieu of a bachelor's degree

#Healthcare Services #Customer Support #Career Growth #Remote Work #Employee Engagement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.