Supervisor, HSS Coordinators - Remote in Northwest Colorado

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Supports corporate objectives by utilizing specialized knowledge of Long Term Services and Supports to supervise HSS Coordinators providing Case Management services. Provides accountability and oversight for assigned staff. Participates in case conferences and assumes HSS Coordinator duties when necessary. Supports management of the LTSS Program as needed.

If you reside locally in Northwest Colorado, you'll enjoy the flexibility to work remotely while having in person and travel expectations and as you take on some tough challenges

Primary Responsibilities:

• Serve as a supervisor overseeing CMA Case Management functions and associated staff
• Assumes HSS Coordinator duties when necessary
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Conducting supervisory case conferences with HSS Coordinators on a regular basis. Approval of indefinite lengths of stay, pursuant to 8.402.15
• Regular, systematic review and remediation of case records and other case management documentation, on at least a sample basis
• Communication with the Department when technical assistance is required by HSS Coordinators, and the supervisor is unable to provide answers after reviewing the regulations
• Allocation and monitoring of staff to assure that all standards and time frames are met. Assumption of HSS Coordinator duties when necessary
• Attending training and ensuring staff supervised also attends Department provided training for CMA agencies as well as agency provided in-service and staff development training. Supports management in ensuring the completion of all Work in accordance with the CMA Contract Agreement's requirements. This includes but is not limited to, ensuring the accuracy, timeliness, and completeness of all Work
• Supports management in ensuring the timely submission and accuracy of all Deliverables submitted to the Department of Health Care Policy and Financing (HCPF) within prescribed time frames
• Supports management in ensuring a response to all telephone calls, voicemails, and emails from the Department within two (2) Business Days of receipt by the Contractor, unless the situation is identified as urgent by the Department. For situations identified as urgent by the Department, supports management in ensuring a response to the Department the same business day but no later than twenty-four (24) hours following the request
• Works with management to select, train, and appraise qualified staff
• Assess workflow and distribute assignments to appropriate staff
• Works with staff to evaluate and identify improvement opportunities and provides immediate and direct feedback
• Communicates with management about training needs and performance of staff members
• Works collaboratively with management to take corrective action as needed on a timely basis and in accordance with company policy
• The Supervisor must demonstrate competency and ensure that HSS Coordinators supervised also demonstrate competency in the following areas:
  • Application of a person-centered approach to planning and practice
  • Ability to develop Support Plans and service agreements
  • Interviewing and assessment skills
  • Knowledge and experience working with populations served by the Case Management Agency
  • Knowledge of the statutes, regulations, policies and procedures regarding public assistance programs and the American with Disabilities Act
  • Knowledge of LTSS and other community resources
  • Negotiation, conflict resolution, intervention, cultural and linguistic training, disability cultural competency, and interpersonal communication skills; and
  • Knowledge of consumer direction philosophy and programs
• Ensure HSS Coordinators supervised are able to perform intake/screening/referral, assessment/reassessment, development of support plans, on-going case management, monitoring of the individuals health and welfare, documentation of contacts and case management activities in the Department prescribed IMS, resource development and case closure. Assume HSS Coordinator duties when necessary
• Ensure HSS Coordinators are supervised and complete the required contacts with their members. Assume HSS Coordinator duties when necessary
• Ensure HSS Coordinators are supervised and monitor the delivery of services and supports identified within the Support Plan and the Prior-Authorization Request (PAR). Assume HSS Coordinator duties when necessary. This includes monitoring:
  • The quality of services and supports provided
  • The health and safety of the…