Wales Processing and Professional Services Lead

Overview

An exciting opportunity within Primary Care Services - Transactional Services for an experienced leader to provide operational management and strategic oversight across multiple teams. This is a hybrid role, requiring presence across two operational sites:
Companies House, Cardiff and Cwmbran House, Mamhilad Park, Pontypool, as well as home working. As the All-Wales Processing & Professional Services Lead, you will shape and deliver national services that support contractors, NHS organisations and wider healthcare partners. You will lead high-volume, accuracy-critical functions including Prescription Processing, Professional Services, Smartcard/RA, Subsidy Card Services, Document Scanning and national Print/Post Room operations.

This role blends operational leadership with hands-on operational influence across Wales.

• Provide leadership and operational oversight across a wide portfolio of all-Wales services, including Prescription Processing, Professional Services, Smartcard/RA identity management, Subsidy Card Services, Document Scanning, and the Print and Post Room.
• Shape and deliver high-volume, accuracy-critical national functions that support contractors, NHS organisations and wider healthcare partners.
• Lead on continuous improvement and digital transformation, partnering with digital and service improvement colleagues to modernise processes, increase automation and strengthen operational resilience.
• Act as a national subject matter expert, providing guidance on complex regulatory frameworks including the Drug Tariff, NHS Wales Pharmaceutical Services Regulations and key Information Governance standards.
• Demonstrate problem solving, develop others, and influence modern, efficient service delivery in a fast-paced environment.

At NHS Wales Shared Services Partnership we embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. We encourage an agile working approach and are a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focusing on the wellbeing and belonging of our people. Excellent customer service is central to our internal and external customers.

We offer a comprehensive benefits package. To learn more about working for us, the benefits we offer and the application process please visit the organisation’s working-for-us page.

Employer:

NHS Wales Shared Services Partnership

Locations:
Companies House, Crown Way, Cardiff, CF14 3UB
(hybrid with home working)

Date posted: 13 March 2026

Pay scheme:
Agenda for Change

Band:
Band 7

Salary: £48,527 to £55,532 per year

Contract:

Permanent

Working pattern:
Full-time

Reference number: 043-AC054-0326

You will find a full Job description and Person Specification attached within the supporting documents or by viewing in the application system.

Essential

• Master's degree qualification or equivalent experience
• Specialist knowledge of prescription processing systems, Primary Care statutory requirements, and statement of financial entitlement (SFE) payments rules and regulations, National Drug Tariff, and digital/identity management processes
• Specialist knowledge of medical records management, NHS Records Management Code of Practice, retention schedules, and secure handling of patient-identifiable information (BS10008)
• Strong understanding of NHS Wales policy relating to contractor services and digital access management
• Knowledge of NHS stakeholders including Health boards, Welsh Government and NHS Trusts

Desirable

• Project management qualification

Essential

• Significant operational management experience in a high-volume processing, digital access or transactional environment across multiple teams within Primary Care
• Experience delivering quality assurance, audit and compliance processes
• Experience managing identity/access services, digital workflows or Smartcard/RA functions

Desirable

• Experience working with national digital identity programmes

Essential

• Strong leadership, staff management and team development abilities
• Ability to interpret highly…