Care Coordinator - Hybrid

Location: 1301 Atwood Avenue, Suite 206N, Johnston, RI 02919

Compensation: $26.00 - $28.00 / hour

The Care Coordinator is an integral member of the interdisciplinary Case Management team for Astrana Health's Care at Home program. This role provides administrative and operational support to Case Managers by facilitating member outreach, coordinating referrals, managing documentation, and supporting care transitions.

The Care Coordinator ensures timely processing of referrals, accurate documentation, and effective communication with members, providers, hospitals, and internal clinical staff while maintaining compliance with organizational policies and HIPAA regulations.

• Provide day-to-day administrative support to Case Managers and the interdisciplinary team
• Manage and assign incoming referrals (electronic systems, fax, portals, etc.) to appropriate team members
• Manage and distribute incoming faxes and clinical documentation
• Identify member admissions and discharges from acute care settings and notify appropriate clinical staff
• Obtain and transmit discharge summaries and related documentation
• Communicate with hospitals, skilled nursing facilities (SNFs), acute rehabilitation facilities, and other admitting facilities regarding admission status and discharge planning updates
• Conduct telephonic outreach to members to support program engagement, appointment scheduling, reminders, follow-up calls, and satisfaction surveys
• Provide coverage of department phone lines during regular business hours; triage and route calls appropriately
• Escalate urgent clinical matters promptly to licensed clinical staff in accordance with department protocols
• Create and maintain member cases and appointment information within EMR and care management platforms
• Ensure documentation is accurate, timely, and compliant with departmental turnaround standards
• Assist in researching and resolving operational issues within the department
• Manage office supplies and support inventory needs for the CM team
• Support printing and mailing needs for the interdisciplinary team
• Establish and maintain organized filing systems and complete clerical functions to ensure efficient department operations
• Cross-train on additional Coordinator responsibilities to provide coverage as needed
• Adhere to all department policies and procedures, including attendance, timekeeping, dress code, and confidentiality standards
• Other duties as assigned

• High School Diploma or equivalent
• Minimum of two (2) years of experience in a medical office, healthcare practice, managed care, IPA, or MSO environment
• Knowledge of medical terminology
• Proficiency in Microsoft Office Suite
• Strong organizational and time management skills
• Ability to multitask and prioritize in a fast-paced environment
• Effective verbal and written communication skills
• Ability to maintain confidentiality in accordance with HIPAA regulations
• Experience as a Certified Medical Assistant (CMA), scheduler, or medical office front desk staff
• Experience supporting Case Management or Care Coordination teams
• Bilingual skills (if applicable to market needs)

• You are highly detail-oriented and process-driven
• You demonstrate strong customer service and professional telephone etiquette
• You can work independently while following established departmental standards
• You thrive under time constraints and shifting priorities
• You maintain reliability and strong attendance
• You collaborate effectively and contribute positively to a team environment
• You maintain a work pace appropriate to workload demands

• This is a hybrid position. The home office is located at 1301 Atwood Avenue, Suite 206N, Johnston, RI 02919.
• The national target compensation for this position is $26 - $28/hr actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Affi­rmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

If you require assistance in applying for open positions due to a disability, please email us at humanre to request an accommodation.