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Manager - Integrated Care Services; TPA

Remote / Online - Candidates ideally in
Eastern Province, Saudi Arabia
Listing for: BUPA Arabia
Remote/Work from Home position
Listed on 2026-03-14
Job specializations:
  • Healthcare
    Healthcare Administration, Healthcare Management
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: Manager - Integrated Care Services (TPA)

Responsible for delivering medical engagement Department’s strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.

Population & Data Analysis
  • Identify specific healthcare challenges and opportunities within the population.
  • Develop profiles or personas of the target population to better understand their unique requirements.
  • Utilize data analytics to monitor the effectiveness & overall engagement.
  • Get involved in data-driven decisions to optimize engagement efforts
Compliance and Quality Assurance
  • Ensure compliance with healthcare regulations and industry standards.
  • Implement quality assurance processes to maintain high standards of care.
Patient Education & Team Cooperation
  • Develop and deliver educational material and resources to empower patients with the necessary tools thtat aid them in making informed healthcare decisions.
  • Provide guidance and support to other team members whenever needed.
  • Adopt a collaborative and inclusive mindset & team culture.
  • Ensuring task accomplishments on time despite team’s bearable challenges.
Performance Metrics & Cost Awarness
  • Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
  • Adjust strategies based on KPI outcomes.
  • Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
  • Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.
Medical / Digital Services Management
  • Manging the front door engagement channels which include:
    • Medication Refill.
    • Home-Based Lab.
    • Home Healthcare Services Support.
    • Medical Report Interpretation.
    • Lab Results Interpretation.
    • Mobile Application Functions.
    • Electronic Health Records.
    • Symptoms Checker.
    • Medical Chat Bot.
    • Telemedicine Scheduling Support
    • Remote Patient Monitoring Support.
    • Digital Patient Engagement.
    • E-Care Engagement.
  • Providing medical services on daily basis through the following channels:
    • Inbound/Outbound Calls.
    • Backend Platform/Bupa App Services.
    • Doctor Chat Bot.
    • Email Support.
Stakeholder Collaboration
  • Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
  • Sustain an excellent relationships with key stakeholders to improve medical engagement.
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