Action; NOA Letter Writer

Job Title: Notice of Action (NOA) Letter Writer

Location: Remote

Duration: 4 Months+ (Possible Extension)

Work Schedule: Monday–Friday | 8:00 AM – 5:00 PM (Arizona Time)

Pay Rate: $18.34/hr on W2

The NOA Letter Writer creates clear, accurate, and compliant letters explaining healthcare service or benefit decisions to health plan members. The role requires strong writing skills, regulatory knowledge, and the ability to handle high volumes of work while meeting strict deadlines.

1. Regulatory-Compliant Writing

• Write clear, plain-language NOA letters
• Knowledge of Medicaid regulations (AHCCCS)
• Strong grammar and written communication
• Ability to simplify complex medical or policy information

2. High-Volume Production

Handle 3,000–4,000 letters/faxes per month.

• Meet strict regulatory deadlines: 24-hour
• 72-hour
• 14-day

3. Cross-Functional Coordination

• Work with clinical, legal, customer service, and prior authorization teams
• Contact providers or members to obtain missing information
• Use templates, forms, and workflow systems accurately

• Write and edit NOA letters for medical, pharmacy, dental, and behavioral health services
• Ensure letters comply with AHCCCS and regulatory requirements. Use templates and letter-generation systems
• Meet strict turnaround times. Maintain HIPAA confidentiality standards
• Support prior authorization and NOA departments
• Perform quality checks and assist with audits. Manage high-volume letter and fax production

• 1+ year experience with medical terminology
• Strong grammar and writing skills. Ability to work full-time in Arizona time zone
• Comfortable working with templates and computer systems. Ability to work independently and meet deadlines

• Healthcare, insurance, or customer service experience
• Familiarity with AHCCCS, Medicare, or Medicaid programs
• Experience handling high-volume documentation
• Bilingual skills (preferred)