Overdose Helpline Operator, General Internal Medicine; per diem

Why consider this job opportunity:

• Salary up to $21.15 per hour
• Opportunity for career advancement and growth within the organization
• Flexible per diem schedule with remote work options
• Comprehensive benefits package including medical, dental, and vision coverage
• Access to ongoing training and professional development in crisis management and overdose prevention
• Chance to make a meaningful impact in the lives of individuals at risk of overdose

• Manage incoming calls from individuals seeking assistance for themselves or others
• Provide immediate guidance on overdose recognition and response, including administering naloxone
• Assess the severity of situations and identify potential overdose risks through effective communication
• Collaborate with emergency responders and healthcare professionals for timely intervention
• Document interactions accurately in the REDCap database

• Relevant lived experience with overdose, harm reduction, or substance use preferred
• Demonstrated crisis management skills with empathy and professionalism
• Excellent verbal communication skills to engage with diverse populations
• Strong commitment to confidentiality regarding caller information
• Comfortable using helpline software and communication platforms

• Experience in a similar role within addiction services or crisis intervention
• Familiarity with harm reduction principles and practices
• Ability to work collaboratively in a team environment
• Knowledge of local resources for substance use treatment and support
• Flexibility and adaptability in high-pressure situations

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