Intake Coordinator

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service - always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Intake Coordinator functions as an integral member of a multidisciplinary intake team which manages the care of new patients. This

position will verify patient's health benefits and coverage for infusion services. The Intake Coordinator works closely with the Intake team to

process new referrals timely. Ensures accurate and complete verification of insurance benefits. Works closely with clinical staff and Intake

team in providing and promoting customer service, process flow, operational integrity, quality care and process improvement along with

maintaining high service standards.

Schedule:

Monday - Friday; 8:00 AM - 5:00 PM.

Minimum Qualifications:

Experience/

Education:

* High School Diploma or Equivalent.

* One year of healthcare experience or customer service experience.

* Proficient at partner programs (i.e.: MS Outlook, Word, Excel).

* Ability to cope with ambiguous, changing environment while under pressure in a calm.

* Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion.

Essential Functions:

* • Provides timely acceptance and completion of new referrals.

* Performs in-depth benefit verification.

* Reviews insurance medical policy requirements and FDA guidelines.

* Makes a welcome call to the patient regarding benefits, coverage details, financial responsibilities, etc.

* Obtains all needed information from MD office for insurance authorizations.

* Submits requests for insurance authorization, following up on denials, peer-to-peer reviews, and appeals.

* Answers calls from queue and assists callers in a timely and polite manner.

* Gives high priority to client satisfaction and anticipates customer needs.

* Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of

performance for self; takes pride in his/her work and completes work on schedule.

* Demonstrates adaptability to an increasingly complex and changing environment; maintaining composure under pressure.

* Takes initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management.

* Maintains industry knowledge regarding insurance authorization requirements, limitations, and exceptions.

* Performs other duties and projects as assigned.

About the Benefits:

* Competitive Compensation

* Comprehensive Medical Insurance

* Dental and Vision Insurance

* Company Life Insurance

* Voluntary Life and Disability Insurance

* Additional Voluntary Supplemental Plans

* Flexible Spending Account (Medical and Dependent Care)

* Health Savings Account

* 401K Retirement Plan

* Employee Assistance Program (EAP)

* Employee Discounts

* Ramsey Smart Dollar Program

* Referral Program

* Tuition Assistance

* Paid Time Off

* 8 Paid Company Holidays

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of…