Oncology Portfolio Strategy, Director of Collaborative Account & Customer Management

Role Summary

Director-level leadership responsible for strategic planning and operational execution of the Collaborative Account Management (CAM) initiative within Jazz Oncology. Focuses on optimizing customer engagement in the oncology marketplace, designing CAM best practices, enabling cross-functional coordination, and ensuring high performance of CAM-enabled teams, primarily in the US market.

• Define and implement the vision for CAM by working closely with field leadership from all functions, ensuring alignment and buy-in across Customer Experience, Sales, Medical, Access, Marketing, Field Analytics/Operations, and Training.
• Serve as a champion of CAM approach and oversee the Leaders of Oncology Field Teams (LOFT) to integrate CAM priorities into operational activities.
• Develop and monitor KPIs focused on CAM outcomes, impact, and continuous improvement.
• Design and implement the Collaborative Account Management framework to optimize customer engagement.
• Lead operational execution and ensure alignment with organizational goals.
• Develop and refine tools, processes, and resources to support CAM, including portfolio-wide content tactics that leverage existing brand-based content to create a holistic Jazz Oncology story.
• Monitor performance and drive high-impact outcomes across cross-functional teams.
• Identify opportunities for innovation and efficiency in account management strategies.
• Collaborate with Legal, Ethics & Compliance, and other key stakeholders to ensure all activities are conducted in a compliant manner.

• Required:
  
  Bachelor’s in a business discipline, with a minimum of 10 years of increasing responsibility in pharma/biotech including a minimum of 5 years of experience in customer facing roles including sales, field marketing, field medical, field access or other.
• Required:
  
  Experience working with matrixed sales/marketing/medical/access teams.
• Required:
  
  Proven track record of success and results across a range of complex goals and objectives in past roles.
• Required:
  
  Experience in navigating ambiguity and change with an entrepreneurial mindset.
• Required:
  
  Proven ability to manage executive stakeholders to drive consensus and alignment at senior and executive levels within the organization.
• Required:
  
  Excellent verbal and written communication skills and strong collaboration abilities.
• Required:
  
  Ability to work with minimal supervision, to set priorities to meet timelines, to motivate others, and to manage budgets.
• Required:
  
  Some home office experience preferred.
• Required:
  
  Demonstrated track record of creative problem solving and strategic abilities.
• Required:
  
  Travel will be required.

• Preferred:
  Master’s or advanced degree.

• Travel will be required.