Human Services Analyst

Overview

THE POSITION
Are you ready to make a tangible difference in countless lives by managing critical Medical Assistance policies in a dynamic, high-impact environment? As a Human Services Analyst within the Division of Policy and Research, you will have an opportunity to serve as a subject matter expert, making decisions that shape how health care services are delivered across the Commonwealth. Apply today to utilize your analytical expertise and help steer the future of health care delivery!

DESCRIPTION OF WORK
As a Human Services Analyst, you will independently review, interpret, and analyze statewide Medical Assistance policies for a diverse range of programs, including maternal and pediatric care, specialized therapies, and long-term nursing services. You will:

• Act as a subject matter expert, developing official procedures, standards, and handbooks that govern delivery and payment of services.
• Manage policy areas such as Healthy Beginnings Plus, early intervention, traumatic brain injury, and school‑based programs.
• Coordinate provider payment operations and monitor federal and state laws for departmental compliance.
• Evaluate court decisions and regulatory shifts to determine when policy revisions are necessary for existing programs and new initiatives.

Work Schedule and Additional Information

• Full‑time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch.
• Telework:
  You may work from home part‑time up to three days per week. This requires a securely configured high‑speed internet connection and an approved Pennsylvania location. Telework availability is subject to change. If telework is not possible, you may report to the headquarters office in Harrisburg.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS – REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs and a bachelor’s degree;
  or an equivalent combination of experience and training that includes one year of professional experience in these areas.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link to Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for determining eligibility. Provide relevant, detailed experience/education on the application.
• Submit your application by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, visit (Use the "Apply for this Job" box below). and click on Veterans.

Telecommunications Relay Service (TRS)

• Telephone: 711 (hearing and speech disabilities or other individuals).

When contacted for an interview, discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion and seeks to recruit, develop, and retain qualified personnel to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center.
• Your score is based on the detailed information you provide on your application and in response to supplemental questions.
• Your score is valid only for this specific posting.
• Provide complete and accurate information. Incomplete or inaccurate information may:
  • result in a lower score.
  • lead to disqualification.
• You may only apply/test once for this posting.
• Your results will be provided via email.