Customer Service Representative - Hybrid - Healthcare Entire Family

Customer Service Representative - Hybrid - Free Healthcare Benefit for Entire Family!

At Redirect Health, we’re on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Member Experience Operator roles.

We’re hiring compassionate and detail-oriented individuals to support our mission of delivering exceptional care to our members. In this role, you’ll play a key part in ensuring that patient needs are met efficiently by managing appointments, maintaining accurate records, and conducting follow-up communications. If you’re passionate about transforming healthcare and thrive in a fast-paced, patient-focused environment, we’d love to hear from you!

We’re redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you:

• No out-of-pocket maximums

That’s right—your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It’s our way of ensuring you can focus on what matters most—your health and well-being.

As part of the Redirect Health team, you’ll play a vital role in delivering exceptional care and support by:

• Ability to create a great member story by helping members feel confident with their care navigation.
• Strong attention to detail and an inquisitive drive to analyze information and data.
• Must be attentive and responsive to the emotional needs of members by starting with, "Yes, we can help you."
• Confident in following a process and comfortable raising a hand when there is a process breakdown or opportunity for improvement.
• Understands and shares the vision and metrics for the Inbound Team.
• Answer 90% of incoming calls/texts;
  Return any texts and VM's in 15 minutes or less; raise hand when time limits go over.
• Promptly answers incoming calls/texts from RDH Members and assists with their needs.
• Documentation of all member interactions in EMR and handoff any additional care plans to appropriate team members.
• Availability on holidays to cover on-call shifts throughout the year.

• 1 Year of experience in a Customer Service related role, Required.
• 1 year of telephonic customer service with heavy call volume, Required.
• Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system, Preferred.
• Bilingual (Spanish/English), Highly Desired.
• High School Diploma or GED, required.
• A commitment to compassionate, team-centered care.
• Various skills and backgrounds welcome!

• Pay Range: $16.67-$20.00/hour.
• FREE Healthcare Benefit for You and Your Family – No payroll deduction.
• Paid Sick & Vacation Time.
• Access to a 401K saving plan after 6 months.
• Flexible Work Options

2020 N. Central Avenue, Phoenix, AZ, 85004. Work-from-home opportunities are available based on business needs.

Take the first step toward a meaningful career where you can make a real impact—and enjoy unparalleled benefits for you and your family.