Bilingual Single Session Counsellor
Saint John, New Brunswick, Canada
Listed on 2026-03-09
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Healthcare
Mental Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
-Bilingual Single Session Counsellor
TELUS Health
📍 100% Remote – Work from anywhere in Canada
📅 Full-time | Permanent Position
🕒 Open Availability Required (6:30AM - 12AM (midnight); Monday - Sunday including statutory holidays)
Make a Real Difference—One Call at a Time
Does working in a fast paced environment excite you? We are the ‘Emergency Department’ of mental health, providing real-time, solution focused crisis support by phone and chat.
What You’ll Do
As a Counsellor, you’ll provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms.
Your responsibilities will include:
Delivering single-session counselling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality
Conducting thorough assessments to determine client risk acuity and the need for a safety plan
Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk
Working rotating shifts between the hours of 6:30AM - 12AM (midnight), including weekends and statutory holidays
Collaborating with the client to develop clear and concise treatment and safety plans
Maintaining accurate and clear clinical documentation in our case management system
Responding flexibly and professionally in fast-changing or ambiguous situations
What We’re Looking For
We’re seeking counsellors who thrive in dynamic, high-pressure environments and bring resilience, adaptability, creativity, and strong clinical expertise to their work. The ideal candidate will:
Be fully bilingual, speaking both French and English with a clinical proficiency
Hold a Master’s degree in Social Work, Counselling Psychology, Psychotherapy or a related field (e.g., MSW, MACP, MPsy, MP etc.)
Have flexibility to work varying shifts including but not limited to evenings, weekends, and statutory holidays to support our 24/7 contact center operations
Demonstrate expertise in risk assessment, sound clinical judgment, and trauma-informed care
Be confident leveraging technology and tools to enhance therapeutic approaches, client support, and documentation
Maintain clinical composure and a solution-focused approach in high-stress or uncertain situations
Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
Apply creativity and open-mindedness to improve therapeutic approaches and develop solutions in evolving or ambiguous situations
Exhibit exceptional listening, empathy, and communication skills to build trust, manage expectations, and respond effectively to the client needs
Salary Range: $63,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy.
A bit about us
We’re a people-focused, customer-first, purpose-driven…
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