Coordinator, Intake

Position: Coordinator, Intake Support
JOB DESCRIPTION

Job Summary

Provides support for member intake activities and in support of the functional processes, programs and/or services for population health management and improvement. Responsible for intake support center/care coordination portal operations/utilization, while conjunctively fostering partnerships and relationships with community-based organizations and providers - supporting the care centered home and a fully integrated and accountable system of care. Contributes to overarching strategy to improve and provide quality and cost-effective member care.

** Essential

Job Duties:

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* + Provides daily monitoring and management of the intake support center/care coordination portal.

+ Ensures that internal/external key stakeholders and members have access to pertinent care coordination portal information.

+ Ensures that member inquiries and concerns are addressed timely with appropriate triage to assigned department(s).

+ Represents as point of contact to external care coordination entities (CCEs), care management entities (CMEs) and individual members and other key providers and stakeholders as needed.

+ Facilitates member referrals as needed.

+ Attends training specific to care coordination portal use and access.

+ Assists with monitoring required reporting requirements to ensure that members' needs are addressed timely and appropriately.

+ Assists in planning, organization, and design/development of program components by coordinating work efforts across internal or external partners and stakeholders to execute against program requirements.

+ Monitoring of program/project metrics and ongoing process improvement

+ May conduct training, project scheduling, and reporting as required.

+ Identifies and reports operational issues and needs to appropriate leadership.

+ Local travel may be required (based upon state/contractual requirements).

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* Required Qualifications:

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* + At least 2 years of health care experience in care management, utilization management, behavioral health, and/or managed care setting, or equivalent combination of relevant education and experience.

+ Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.

+ Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.

+ Strong customer service and interpersonal skills.

+ Attention to detail and organizational abilities.

+ Strong systems and technical skills.

+ Home office with high-speed internet connectivity.

+ Excellent verbal and written communication skills.

+ Microsoft Office suite/applicable software program(s) proficiency.
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* Preferred Experience:

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* + 2+ years of project or program coordination experience or quality improvement experience PJHS

To all current Molina employees:
If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $18.04 - $35.17 / HOURLY

* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.