Billing Specialist - Patient Collections

Description

Job Purpose:

The Billing Specialist - Patient Collections is responsible for providing patient-facing billing support by resolving outstanding balances, verifying account accuracy, and ensuring timely payments. This role is essential in maintaining Denova's revenue cycle integrity and delivering a positive, compassionate experience for patients. The specialist will communicate with patients, process payments, and collaborate with internal billing teams to ensure all financial interactions are handled accurately and in compliance with company policies and HIPAA regulations.

This is a non-exempt position reporting to the Billing Manager within the Revenue Cycle Management Department.

What You Will Do:

• Manage patient billing and collections activities, including sending statements, portal/text reminders, and follow-up notices.
• Conduct outbound calls to patients to secure payment or establish approved payment arrangements.
• Process cards on file for scheduled visits and outstanding balances per policy.
• Review patient accounts to validate balance accuracy and confirm proper insurance processing.
• Escalate discrepancies to billing or posting teams when corrections or adjustments are needed.
• Educate patients on billing and insurance concepts (EOBs, co-pays, co-insurance, and deductibles) in a clear and supportive manner.
• Document all communication and collection efforts accurately within the EHR/PM system.
• Track accounts requiring additional follow-up and prepare reports for management as needed.
• Maintain patient confidentiality and comply with HIPAA and all applicable state/federal regulations.
• Collaborate with billing and posting teams to support overall revenue cycle operations.
• Perform other related duties and projects as assigned.

What We Need From You:

• High school diploma or equivalent required; post-secondary coursework or certification in Medical Billing & Coding or Healthcare Administration preferred.
• Minimum 1 year of experience in medical billing, patient collections, or revenue cycle operations in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to explain billing information clearly and professionally.
• Knowledge of EHR/PM systems, insurance processes, and payment posting workflows.
• High attention to detail, accuracy, and ability to manage multiple accounts efficiently.
• Empathetic and persuasive communicator with excellent problem-solving abilities.
• Must uphold strict compliance with HIPAA and maintain patient confidentiality at all times.
• Bilingual (English/Spanish) strongly preferred.

Your

Work Schedule:

• Full-Time:
  Monday to Friday, 8:00 AM - 5:00 PM
• Training: 30 days of 100% onsite training in Phoenix, AZ
• Flexibility:
  Transition to hybrid/remote work after training

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.