Senior Manager, Patient Eligibility; RESIDE IN DALLAS TX

Position: Senior Manager, Patient Eligibility (MUST RESIDE IN DALLAS TX)
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).#

** Job Purpose
** The Senior Manager, Eligibility provides strategic and operational leadership for client-facing eligibility services. The role is accountable for service delivery excellence, financial performance, regulatory compliance, and team development across its assigned client group(s). Serving as a key liaison between the client(s), operations leadership, and internal support functions, the role ensures contractual commitments, quality standards, and productivity goals are consistently achieved.#

** Work Hours & Location
***
* Work Hours:

** This is a full-time salaried exempt position. Flexibility is required to meet business needs.
** Primary Hospital Locations:
** The Senior Manager will oversee supervisors and managers across multiple locations in Texas, Illinois and Michigan. Routine travel will be expected to these regions to conduct site visits and to meet with onsite client leadership and colleagues. While remote work will be allowed from time to time, the role is expected to be onsite for the majority of its responsibilities to ensure operational alignment and team support, where a Drug Free Workplace Policy is enforced.

Key regions supported by this role include the following (subject to change as business needs evolve):

Texas:
* Dallas Regional Medical Center – 1011 North Galloway Avenue, Mesquite, TX. 75149
* Dallas Medical Center – 7 Medical Parkway, Farmers Branch, TX. 75234
* Pampa Regional Medical Center – 1 Medical Plaza, Pampa, TX. 79065
* Mission Regional Medical Center – 900 S Bryan Rd., Mission, TX. 78572
* Harlingen Medical Center – 5501 US-77, Harlingen, TX. 78550
* Knapp Medical Center – 1401 E 8th St., Weslaco, TX. 78596

Illinois:
* St. Joseph Hospital – 77 N Airlite St., Elgin, IL. 60123
* St. Francis Hospital – 355 Ridge Ave., Evanston, IL.  60202
* Holy Family Medical Center – 100 N River Rd., Des Plains, IL. 60016
* St. Joseph Medical Center – 333 Madison St., Joliet, IL. 60435
* St. Mary’s Hospital – 500 W Court St., Kankakee, IL. 60901
* Mercy Medical Center – 1325 N Highland Ave., Aurora, IL. 60506
* Resurrection Medical Center – 7435 W. Talcott Ave., Chicago, IL. 60631
* St. Mary Hospital – 2233 W Division St., Chicago, IL. 60622
* St. Elizabeth Medical Center – 1431 N. Claremont Ave., Chicago, IL. 60622

Michigan:
* Garden City Hospital – 6245 Inkster Rd., Garden City, MI. 48135
* Lake Huron Medical Center – 2601 Electric Ave., Port Huron, MI. 48060#
** Key Responsibilities
**** Client Leadership & Service Delivery
*** Serve as the primary operational leader for one or more major clients within multiple regions, managing $3.6M+ in revenue and/or multiple service lines.
* Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
* Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.
* Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.
* Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.
* Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
* Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
** Operational Excellence:
*** Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
* Ensures adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
* Develop, refine, and enforce policies and…