Revenue Cycle Team Leader | Revenue Cycle Team - Radiology Remote

Overview

The Revenue Cycle Team Leader is responsible for managing and developing the team while assisting the Manager in problem solving, resolving collection issues, recognizing and reporting reimbursement trends, and overseeing daily operations. The Team Leader acts as liaison between Business Groups, UF Health Managed Care, and contracted entities to resolve individual and trended issues. The role applies strong analytical skills and knowledge of managed care and billing concepts to facilitate revenue capture.

• Supervise new employees in a supportive environment with emphasis on coaching and training.
• Provide and monitor work assignments to resolve issues and increase revenue through collections.
• Manage and control scheduling of individuals to ensure a smooth workflow.
• Assist the Manager with employee performance appraisals and follow up with staff on completion of mandatory education requirements.
• Establish and implement quality assurance processes.
• Maintain statistics for production and accuracy and monitor staff activities to ensure department goals are met.
• Develop and submit plans for operational improvement; aid Manager in planning and organizing workflow.
• Work with staff and use appropriate decision-making to resolve problems, issues, and trends; encourage staff feedback regarding improvements and new ideas.
• Provide the Manager with feedback on collection issues, reimbursement trends, personnel issues, and operational issues within internal and external departments.
• Seek guidance from the Manager regarding issues that cannot be resolved at the Team Lead level; inform the Manager on work status and alert them of backlogs, trends, or issues requiring immediate attention.
• Communicate effectively with staff regarding changes or updates to be implemented within the department.
• Solicit and document employee feedback on improvements and development of new ideas based on current workflow.
• Perform scheduled audits of work queues and communicate statistics for production and accuracy for educational feedback and performance evaluations of each employee quarterly.
• Participate in special projects and perform other duties as assigned by the Manager.
• Work with the Department Manager and Managed Care Contract Manager to resolve global payment issues identified.
• Communicate with Payor‑designated representatives regarding disposition of open balances, denial issues, contract variances, and root‑cause analysis.
• Research identified trends to differentiate between UF internal billing practice educational needs or Payor noncompliance.
• Facilitate and support Analysts when issues between Business Group and Payor arise for designated carriers.
• Aid in addressing denial management and contract compliance issues, emphasizing sound decision‑making and judgment regarding escalation to Manager and/or Director.

• Minimum of four years of experience in the medical billing field.
• Supervisory experience preferred.
• Knowledge of medical procedural coding, diagnosis coding, and medical terminology.
• Certified Professional Coding Certification (CPC) preferred.
• PC/Computer/Database experience.
• Knowledge/experience with software applications such as Microsoft Office and medical management software.
• High School Diploma or GED equivalent required.
• College coursework and/or vocational/technical training preferred and may substitute for required experience.

Additional duties as assigned may vary.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE