Supervisor, Patient Support Programs - Remote; Ontario

Job Category: Patient Support Programs

Requisition Number: SUPER
002796

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• Posted :
  February 24, 2026
• Full-Time
• Remote

Showing 1 location

Virtual ON
Virtual Ontario
3-250 Shields Court
Markham, ON , CAN

Work Hours: Monday to Friday - standard business hours (EST)

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

Reporting to the Operations Manager, the Patient Support Program (PSP) Supervisor provides leadership, coaching, and operational oversight to ensure high-quality delivery of Patient Support Program (PSP) services. This role involves monitoring team performance, providing motivation, and supporting the development of team members to ensure the delivery of exceptional customer service and the achievement of key performance objectives.

The PSP Supervisor is critical in supporting the Program Care Navigators in coordinating Patient Support Program (PSP) activities. Additionally, the PSP Supervisor works closely with the Operations Manager and Associate Program Manager to optimize operational efficiencies, ensure adherence to program protocols, and promote a professional, service-oriented work environment. A deep understanding of PSP operations, field support, reimbursement services, reporting and people management is essential.

• Perform day-to-day leadership, coaching, and performance support to Program Coordinators and Care Navigators.
• Monitor individual and team performance metrics, ensuring adherence to program Standard Operating Procedures (SOPs), quality standards, and Key Performance Indicators (KPIs).
• Support recruitment, onboarding, and ongoing training to ensure staff are aligned with program workflows and expectations.
• Provide timely, constructive feedback and recommend corrective actions when necessary.
• Foster a positive, collaborative team culture focused on service excellence and patient-centered support.
• Oversee administrative and patient support activities, including but not limited to, enrollment coordination, welcome calls, reimbursement navigation, case documentation, and adherence outreach.
• Monitor caseload volume and provide input on resource allocation decisions as required.
• Troubleshoot and resolve issues escalated by Program Coordinators and Care Navigators, ensuring timely and effective resolution.
• Collaborate with internal teams to address operational challenges and support continuous improvement efforts.
• Maintain strong working relationships with internal partners to facilitate seamless execution of PSP services.
• Support implementation of operational enhancements such as scheduling improvements, workflow optimizations, and process updates.
• Review team performance metrics and case activity reports to identify trends, gaps, or opportunities for improvement.
• Assist with special projects, system…