Patient Referral Coordinator

Bio Matrix is a nationwide, independently‑owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often‑challenging healthcare environment. We treat our patients like family and get them started on therapy quickly, working closely with them as well as their family and healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

At Bio Matrix, the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high‑performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

Monday through Friday, 8:30 am to 5:00 pm Eastern Standard Time. Work schedule is subject to change based on business needs.

Location:

Upon successful completion of on‑site training, the incumbent will work in a hybrid capacity from our Syracuse, NY office three days per week while working from home two days per week. Work location is subject to change based on business needs.

Join our team, bring your best, and receive a $1000 retention bonus as our way of saying thanks for being part of our success.

The Patient Referral Coordinator is responsible for processing and coordinating all new referrals with the main objective of clearing all patients prior to service to ensure proper payment compliance within all legal and regulatory parameters. This person will ensure accurate, efficient, and timely processing of new referrals for Infusion and Enteral services, including obtaining all necessary supporting documentation, confirming insurance coverage, coding and pricing products, documenting the patient in the applicable computer system, submitting for pre‑authorization, and coordinating the initial “pushing” of the referral.

The Admissions Representative provides support and works collaboratively with referral sources, hospital liaisons, the pharmacy, nursing, billing, and branch personnel.

• Associate’s degree in Business, Health Care Services, or Medical Sales required
• Minimum of one (1) year of experience in the healthcare industry required
• Strong working knowledge of first‑ and third‑party payer requirements as it pertains to the billing and collection industry
• Excellent management, communication, interpersonal, team‑orientation, organizational, and analytical skills
• Prioritization and multi‑tasking skills
• Proficiency with problem resolution
• Self‑motivated and self‑disciplined
• Computer aptitude
• Mathematical aptitude

• Minimum of two (2) years of experience with a home care company preferred
• Prior home infusion experience on the provider or payer side preferred

• Provide knowledge and leadership regarding infusion intake processes by:
• Receiving new requests for services via phone, fax, or other means
• Obtaining all information necessary to accurately process the referral according to established procedures
• Completing the referral process within the required timeframe to meet the needs of the patient, family, and referral source
• Accurately completing the patient record in the applicable computer system to include all required demographics, insurance, and clinical information; recording appropriate progress notes and alerts to present a clear, concise picture of patient data
• Confirming insurance coverage for services requested; gathering detailed information regarding, but not limited to, eligibility, deductible, out of pocket, authorization requirements, and patient obligations
• Communicating with referral source or liaison regarding insurance coverage, information limitations, and status of referral
• Obtaining insurance authorization when necessary; entering and documenting the authorization according to established procedure; tracking authorizations due to expire and obtaining renewals as…