Senior Patient Access Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. Healthcare requires a human touch, and we believe that every touch should be meaningful.

Our people are the most important part of who we are.

• Customer Obsession:
  Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Hourly rate: $18.15 – $19.40 based on experience

This full‑time on‑site role is located at Covenant – St Joseph Healthcare – Bangor, ME.

• Assign accurate MRNs, complete medical necessity or compliance checks, and provide proper patient instructions.
• Collect insurance information, receive and process physician orders using overlay tools, and deliver excellent customer service measured by Press Ganey.
• Operate the telephone switchboard for incoming, outgoing, and inter‑office calls.
• Utilize quality auditing and reporting systems to ensure accounts are corrected and audit standards are met.
• Develop training materials and programs for new hires and provide continuing education to associates.
• Develop and maintain staff schedules within the patient access department.
• Provide on‑call responsibilities for the department, including after‑hours support and guidance.
• Collect point‑of‑service payments, including past‑due balances, and offer payment plan options.
• Explain consent forms to patients, obtain necessary signatures, and distribute educational documents.
• Review eligibility responses in the insurance verification system, enter benefit data for POS collections and billing.
• Screen medical necessity using ABA software for Medicare patients and distribute ABN as appropriate.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

• Job
  
  Experience:
  
  1 to 3 years
• Education Level: Associate degree or equivalent experience
• Understanding of revenue cycle, including admission, billing, payments, and denials.
• Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification.
• Knowledge of health insurance requirements.
• Knowledge of medical terminology, CPT, or procedure codes.

• Five‑time winner of “Best in KLAS” (2020‑2022, 2024‑2025)
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution (2021‑2024)
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019‑2024)
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment (2024)
• Clarivate HBI Revenue Cycle Awards (2020, 2022‑2023)
• Energize Top Workplaces USA (2022‑2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023‑2024)
• Core company values:
  Innovation, Work‑Life Flexibility, Leadership, Purpose & Values
• Associate benefits: comprehensive health, time off, retirement, and well‑being programs
• Culture: collaborative, growth‑oriented, and innovative environment
• Professional development: earning certifications and tuition reimbursement
• Recognition: quarterly and annual incentive programs for high performance

Ensemble Health Partners is an equal employment opportunity employer. We do not…