Bilingual Patient Account Representative

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Are you Sharp, Enthusiastic, and Committed?

If so, RSi may be an excellent employer for you. At RSi, people are the engines that drive success.

We have developed a successful company over the past 20+ years, augmented with a best in class combination of benefits and incentives in the business. We believe a culture driven by sharp, committed, and enthusiastic employees is one of the keys to our organizational success. We only engage in Healthcare Revenue Cycle Management strategies that require treating clients and patients/guarantors with dignity and respect.

Positions that offer base pay plus bonus/commission structures provide the opportunity for increased income and encourage healthy competition. We are growing rapidly and are looking for team members with our DNA who are driven to succeed. Are you the next member of our team?

At least 1/3 of all RSi new hires come from internal referrals. Our current open positions are linked below. We look forward to reviewing your application!

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Position: Bilingual Patient Account Representative

Location: Columbia, SC

Remote Status: Remote

Job : 101

# of Openings: 2

Join a USA Today Top 100 Workplace & Best in KLAS Team!

Bilingual Patient Account Representative

Pay Range: $16.00 - $19.00 per hour |

Schedule:

Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) |

Location:

Columbia, SC

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team.

Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

As a member of our Early Out Department, the Bilingual Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride in helping healthcare consumers resolve their accounts with the providers we serve.

• Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients.
• Maintain acceptable levels of productivity.
• Understand and effectively utilize assigned client software systems.
• Make and receive consecutive calls in a call center environment.
• Document all activity, maintain / organize unit, and respond to all communication and/or verbal inquiries from all relevant parties.
• Handle inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients.
• Model appropriate behavior in the handling of difficult interactions or accounts.
• Operate within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures.
• Adhere to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements.
• Perform other related duties as assigned.

• Excellent verbal and written communication skills.
• Ability to handle and maintain confidential information.
• Strong work ethic
• Bilingual (Spanish & English Speaking)
• Ability to communicate effectively with patients in Spanish.
• High School Diploma or GED required.
• 1+ years of call center experience
• 1+ years of experience with accounts receivable, healthcare billing and collections, preferred.

• Competitive pay with ample opportunities for professional growth.
• Fully remote position with a stable Monday–Friday schedule.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential…