Product Specialist; Overlay Sales Representative - XM

Overview

Product Specialist (Overlay Sales Representative) - XM

Are you looking for a high energy, strategic, and fast-paced position as a Product Specialist (Overlay Sales Representative) - XM? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• Promotes internal mobility and career growth aligned with evolving business needs
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

Relias is a leading provider of innovative software solutions that empower healthcare leaders to act on what matters most—patient experience, staff engagement, and organizational excellence. Relias XM, our Experience Management (XM) platform, is purpose-built for healthcare, delivering seamless survey deployment, advanced analytics, and integrated feedback-driven workflows to continuously capture and optimize experiences across patients, staff, and reputation channels. We are seeking a dynamic, results-driven Product Specialist to join our team.

In this role, you will partner with the Relias Sales team to qualify and close opportunities within assigned territories and serve as the internal subject matter expert on the XM solution.

• Maintaining a deep working knowledge of the XM Solution and the healthcare experience management niche market and intuitively map how the product solves real operational and regulatory problems for clients.
• Leading executive product solution discussions
  , including product demos and discovery, working closely with Sales and Professional Services to understand client goals in a consultive capacity.
• Serving as a go-to expert internally for the XM Solution, helping sales teams understand how to position the product and supporting them on higher-stakes or more complex opportunities.
• Providing full range of consulting and advisory services to clients utilizing Relias’ consulting methodologies and programs in the areas of professional development, strategy and clinical solution support.
• Working alongside Sales to support revenue goals
  , contributing to deal strategy, product positioning, and problem-solving in competitive or complex sales cycles.
• Participating in Healthcare Experience Management industry activites including attending trade events, social selling, contributing partner content, keeping updated on industry trends, competitors, and emerging market trends to provide clients with relevant insights and solutions
• Acting as a consistent feedback loop between customers and Product
  , helping translate real-world client needs…