Remote: Outreach Specialist​/Medical Record Technician​/CSR

Overview

Hiring a Medical Records Technician (MRT) with experience in a call center-type setting. Must be a US Resident and Citizen.

Job Title: Medical Records Technician (MRT)
Location: Remote
Position Type: Contract

Medical Records Technicians (MRTs) are responsible for the retrieval, review, indexing, and secure handling of medical records across various provider facilities and specialty groups.

In this fully remote role
, MRTs support the medical records retrieval process by ensuring documentation is accurately processed, securely uploaded, and compliant with quality and HIPAA standards
. MRTs must maintain the integrity of patient files and ensure all retrieved documentation meets established organizational quality requirements.

• Call center background

• Data Entry Skills

• Intermediate knowledge of Outlook, Teams, Word, and Excel

• Must have a clean background check

• Must be a US resident and citizen (already stated above)

• Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
• Retrieve medical record images from provider facilities efficiently and professionally
• Manage documentation requests and scheduling of document exchange
• Follow-up on outstanding document requests that are past due
• Document all communications in system
• Types and transmits correspondence as necessary
• Process records and documentation according to Company standards
• Provide EOD update and report to supervisor after completing an onsite retrieval appointment
• Minimize interruption to provider office while observing HIPAA standards and regulations

• Able to navigate Windows-based screening system effectively
• Basic knowledge of Microsoft Office products
• Understand customer service processing requirements
• Place and receive calls via computer interface
• Track/monitor/retrieve information on calls
• Understands the management of call queues and has some experience in it
• Familiar with components of standard Medical Records
• 2+ years of experience working in a professional office environment
• Relevant call center experience; healthcare industry is a strong plus
• Prior experience in medical records, healthcare administration, or related field preferred
• Strong attention to detail, organization, and data accuracy
• Ability to work independently in a remote setting and meet productivity expectations
• Basic computer proficiency and comfort using electronic record systems
• Reliable internet connection and secure workspace

• Start Date: March 2, 2026
• Training
  
  Schedule:
  
  10am ET to 5pm ET for the first 3-4 days, then 9-5:30 ET thereafter
• Schedules: 9:00 AM to 5:30 PM Central Time
• Pay Rate: $18 per hour
• Contract: This is a 3-4 month contract to start. The client may convert to permanent employee based on performance and program need; not guaranteed.

Please apply today. It is very important to answer the screening questions to be prioritized.