Licensed Crisis Counselor - Fully Remote in Upper Marlboro, MD

Overview

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. We are telephonic first responders for:
Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

Location:

Upper Malboro, MD. Position Type:
Full Time. Education Level: Graduate Degree. Salary Range: $28.55 - $32.55 hourly. Job Shift: Swing. Education, Licensing, and Experience requirements, along with benefits and location details, are described below.

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.
• Demonstrate a strong commitment to making a positive impact and providing unwavering support to individuals in need.

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. The role begins with a paid six-week virtual cohort training program designed to refine skills and ensure readiness for the role. Training includes book learning, group sessions, roleplay, and live call-taking, with the goal of preparing you as a telephonic first responder to deliver professional and compassionate crisis support.

Successful completion of the six-week training is required for continued employment beyond the cohort. You will develop fluency and proficiency in key crisis care skills during this period.

Six Week Cohort Training

Schedule:

Regular Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks.

Post Cohort Training: After completion, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department during Onboarding.

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

• Location: Fully Remote in Maryland
• Education Requirement: MSW, PsyD, or PhD in a behavioral health field; OR MA or MS in behavioral health with a clinical practice emphasis from COAMFTE, CACREP, or CORE accredited programs
• Licensure Requirement: One of the following active licenses in MD: LCSW-C, LCPC, LCSW
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services

Who We Are
:
Protocall Services is an equal opportunity employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us different.