Description
The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments.
The incumbent will schedule patients' appointments and procedures—initial, follow-up, and add-on—using a call-center type environment and meeting individual quality metrics such as productivity, accuracy, and customer-service QA.
The incumbent will coordinate patient flow, process timely, maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations, practicing service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications- High School, Cert, GED, Trn, Exper.
- Complete and successfully pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired:
Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole.
Minimum
Required Experience:
Less than 1 year
EOE, including disability/vets
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