Account Manager

Overview

The Account Manager (AM) at Guide Star Eldercare (GSE) has a primary role of vertical sales (Heads in Beds initiative) within GSE's existing, contracted long term care facilities. The AM additionally manages the implementation of GSE services with newly contracted facilities and addresses any issues, concerns, and questions facilities may have regarding GSE services. A customer service-oriented position, the AM will build relationships with existing customers while performing audits, educating facility staff, scheduling clinical visits, and assisting with marketing outreach and presentation to facilities when requested.

• The AM works as reasonably scheduled by the Company.
• Primary function is to meet vertical sales goals established within the Heads in Beds (HIB) initiative, including autonomous field sales (growing referrals), independent decision-making, and building relationships with clients.
• Must have reliable transportation between home and all assigned facilities in the sales region.
• Manages the implementation of GSE services with facility sites.
• Provides education to facility staff regarding the referral process as well as informational materials.
• Supports clinician–facility interactions and serves as liaison; introduces providers to key facility personnel and expedites onboarding (including facility walk-through) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.).
• Develops client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Leads the implementation of such strategies.
• Serves as primary GSE contact with facility staff. Maintains up-to-date records of facility contacts. Performs soft surveys of customer satisfaction. Tracks and trends client issues to identify patterns that require process improvement.
• Services provided by the AM are performed almost exclusively at independent and distinct facilities (e.g., nursing homes and assisted living facilities). Travel by car may be required daily, with overnight stays approximately 5-10%.
• Meets established monthly vertical sales goals for the Heads in Beds initiative.
• Performs audits to identify patients within facilities who are eligible for GSE services. Consults with long term care facility staff to strategize and implement a referral plan.
• Maintains and grows relationships with staff at client facilities.

• Employee medical premiums are 100% company paid.
• $50,000 in basic life and AD&D insurance coverage is provided.
• Guide Star 401(k) plan.
• 3 weeks (15 days) paid time off plus 7 paid holidays.

• High School diploma or GED equivalent required. Bachelor’s degree in Social Science/Social Work preferred.
• 1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility.
• Proven ability to work autonomously with little direct supervision.
• Excellent proficiency in customer service and sales.
• Organized and resourceful. Excellent time management skills. Ability to multi-task.
• Available for remote work or facility events some evenings and weekends.
• Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint.
• Able to effectively and professionally communicate with individuals at all levels of GSE or client organizations.
• Able to pass background testing, including motor vehicle record review and drug screening.
• Valid driver’s license.
• Active auto insurance policy.
• Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation.

• Must be able to drive an average of two to four hours daily between home and all assigned work facilities. Ability to drive in the dark is required. Must be able to transition between stationary positions and moving about facilities. May occasionally need to position self to reach items under or behind desks. Opens and closes doors. Often operates a laptop.
  
  Occasionally climbs stairs. Occasionally moves or transports supplies weighing up to 10 lbs.
• Constantly…